HVAC Service Coordinator (Data Centers)

Responsibilities

• Coordinates service resources as related to service operations.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Generates Work Order Documents, dispatches technicians and notifies customers.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Generates and prints various assigned reports.
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.

Requirements

• Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.
• Other Skills & Abilities: Language Skills, Mathematical Skills, Reasoning Ability, Environmental Requirements, Physical Demands.

Qualifications

Must be detail and customer service oriented and have excellent organizational skills.

Skills

Ability to work well with others in a fast-paced & high-volume environment.

Benefits

N/A

Pay

N/A

Schedule

N/A