Human Services Supervisor - BARC Outpatient

About the Role

The Broward County Board of County Commissioners is seeking a Human Services Supervisor to provide effective leadership, administrative oversight, and case management support within a dynamic human services environment at the Broward Addiction Recovery Center (BARC Outpatient). This role coordinates program operations, supervises staff, and ensures the delivery of high-quality services to vulnerable populations. The position contributes to policy development, assists with crisis intervention, and collaborates with external partners such as law enforcement and child protective investigators.

Responsibilities

• Oversee daily program activities and ensure consistent coverage across all locations.
• Assign, monitor, and adjust staff duties to support smooth operations.
• Review case and program records for quality, accuracy, and compliance with agency and funder requirements.
• Support adherence to treatment expectations, client behavioral guidelines, and safety protocols.
• Track operational concerns and trends; report findings and solutions to leadership.
• Assist with budget preparation and review program requests for goods and services.
• Supervise, evaluate, and support staff performance using appropriate HR tools.
• Provide coaching, mentoring, and regular feedback to promote professional development.
• Address performance concerns promptly to maintain a positive work environment.
• Provide back-up case management or counseling when needed.
• Participate in staff recruitment, hiring, and disciplinary actions.
• Ensure staff complete all required documentation accurately and on time.
• Provide case consultation and approve eligibility determinations or service recommendations.
• Assist staff with crisis intervention for high-risk participants and ensure proper documentation and follow-up.
• Provide direct services to program participants and caregivers when required.
• Facilitate communication across shifts and unit locations to ensure continuity of care.
• Collaborate with counselors, case managers, nursing, leadership, and community partners to coordinate services.
• Act as a liaison with community organizations to support integrated service networks.
• Consult with law enforcement, child protective investigators, and partner agencies as needed.
• Participate in developing program policies, procedures, and work plans aligned with performance improvement processes.
• Support accreditation and certification activities and participate in related reviews.
• Develop and deliver training on new systems, procedures, and emerging trends.
• Review staff use of electronic client service tracking systems and ensure proper application.
• Participate in supervisory, multidisciplinary, administrative, and performance improvement meetings.
• Provide expert witness testimony, depositions, or court statements when required.
• Assist clinical staff in preparing for judicial processes.
• Work nights, weekends, or holidays depending on area of assignment.
• Perform related work as assigned.

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in social work, mental health counseling, marriage and family therapy, psychology, gerontology, or a closely related field.
• Two (2) years of experience in social services casework, counseling, or a closely related field, including six (6) months of lead work or supervisory experience.
• One year of relevant experience may substitute for each year of required education, depending on the area of assignment.
• Possess and maintain a valid Florida Class E Driver’s License based on area of assignment.

Preferred Qualifications

• Master’s or Doctoral degree from an accredited college or university in social work, gerontology, psychology, or a closely related field.
• Certified Clinical Trauma Professional (CCTP).
• Qualified Supervisor (renewable every 2 years by the Florida Department of Health).
• Certified WELLE Trainer (annual renewal).
• Certified Motivational Interviewing with the Motivational Interviewing Network of Trainers (MINT).
• 3+ years working in a trauma-informed care environment.
• 5+ years of experience with an evidence-based practice used for treatment of substance use disorders.
• 5+ years of supervisory experience.
• Bilingual.

Skills

• Manages Complexity: Makes sense of complex, high-quantity, and sometimes contradictory information to solve problems effectively.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward; demonstrates strong judgment.
• Directs Work: Provides direction, delegates, and removes obstacles to get work done.
• Optimizes Work Processes: Focuses on continuous improvement and uses metrics to monitor accuracy and quality.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Manages Conflict: Handles conflict constructively and seeks agreement on critical issues.
• Develops Talent: Develops people to meet both their career goals and the organization’s goals.
• Communicates Effectively: Delivers clear, concise, and professional communications tailored to different audiences.

Benefits

• Eleven (11) paid holidays each year.
• Vacation (Paid Time Off): 2 weeks per year.
• Tuition Reimbursement: Up to $2,000 annually.
• Up to 40 hours of Job Basis Leave for eligible positions.
• Paid Parental Leave.
• Health Benefits:
  • High-Deductible Health Plan: Bi-weekly premiums: Employee $10.90 / Family $80.79. Includes a County-funded Health Savings Account of up to $2,000 annually.
  • Consumer Driven Health Plan: Bi-weekly premiums: Employee $82.58 / Family $286.79.
• Florida Retirement System (FRS) – Pension or Investment Plan.
• 457 Deferred Compensation: County matches up to $2,000 a year.

Work Environment

Physical Demands: Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards: None.