Human Services Supervisor

About the role

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/29/2026, 7/13/2026, 8/10/2026 (Final).

Responsibilities

• Supervise, assign, review, and monitor the work of staff responsible for the provision of customer social services and/or determinations and/or review of eligibility and benefit levels for one or more categories of public assistance.
• Ensure work quality and adherence to established policies and procedures.
• Perform the more complex tasks relative to the assigned area of responsibility.

Requirements

• Knowledge of principles and practices of supervision, leadership, mentoring, coaching, employee counseling, training, and discipline.
• Team dynamics and team building.
• Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies, eligibility and grant maintenance programs administered by the County, and related program areas.
• Operational characteristics, services, and activities of community and human services programs, and assigned programs and functions.
• The role of a public social service agency in the treatment plan.
• Available community resources including financial, medical, and human services programs.
• Casework practice and case management.
• Principles of human behavior including people under physical, psychological, and social stress.
• Interviewing techniques, including crisis intervention methods.
• Techniques for working with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.
• The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal, state, and/or local aid.
• Principles of time management and project management.
• Principles and techniques of program planning and evaluation.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment.
• English usage, spelling, grammar, and punctuation.

Qualifications

• Two years of full-time, paid experience in the public or private sector, performing or reviewing public assistance delivery activities such as assessing customer needs, determining eligibility, determining appropriate actions and establishing case plans, monitoring customer progress, maintaining case records, or making referrals to other resources, agencies, or services; AND
• A Bachelor’s Degree or higher from an accredited college or university in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class.

Skills

• Interviewing techniques, including crisis intervention methods.
• Techniques for working with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds.
• Time management and project management.
• Program planning and evaluation.
• Customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met.
• Ability to navigate through various database systems and effectively locate, enter, and retrieve information.
• Ability to remain calm and diffuse escalated issues which may include confrontational or hostile customers.
• Ability to establish and maintain appropriate boundaries with customers and staff.
• Ability to stay current on new and changing rules and regulations, and identify impact on unit practices and procedures.

Benefits

N/A

Pay

N/A

Schedule

N/A