Human Services Supervisor 2

About the role

The Oregon Department of Human Services seeks a Human Services Supervisor (Human Services Supervisor 2) to lead and supervise employees and programs in a team environment. This position involves providing resources and services to help people move out of poverty and toward whole well-being, managing local office staff, and collaborating with community partners.

Responsibilities

• Supervise staff, assign, monitor and review work.
• Aid in professional development, coaching, monitoring performance, providing direction, performance evaluations, disciplinary actions, and resolution of complaints.
• Provide direction to local office staff to achieve and maintain performance measures.
• Maintain strong relationships with community partners and families.
• Collaborate with state agencies and community partners to coordinate services.
• Manage Self Sufficiency programs, develop program rules and policies, and participate in district planning and special projects.
• Monitor and analyze local office effectiveness in policy implementation and application.
• Analyze, evaluate, and monitor operational effectiveness through observation and reports gathered by reviews, routine monitoring, and quality control data.
• Anticipate agency needs and direction.
• Facilitate changes in services, programs, community partnerships, and use of department resources.
• Model Equity North Star goals and ODHS Core Values of Stewardship, Integrity, Respect, Responsibility, Service, Equity, Innovation, and Professionalism.

Requirements

• A valid driver's license and acceptable driving record.
• Four years of lead work, supervision, or progressively related experience OR one year of related experience and a bachelor’s degree in a related field.

Essential Attributes

• Experience ensuring daily operations run smoothly and consistently.
• Ability to monitor performance, address issues quickly, and strengthen workflows to support the team in completing the work accurately and timely.
• Experience setting priorities, defining goals, and guiding team through changes.
• Uses data to make informed decisions, and balances immediate need with long term goals.
• Experience recognizing individual strengths, establishing performance expectations, providing constructive feedback, while fostering a culture of growth, trust, collaboration, professionalism, transparency, and accountability.
• Experience sharing information clearly and effectively with diverse audiences, listens to concerns, and ensure staff understand expectations and changes.
• Communicates in ways that build trust and maintain a positive work environment, including facilitating difficult conversations, resolving conflict, and communicating sensitive or high-impact information.
• Experience building strong relationships across teams and community partners. Communicate openly, resolves conflict constructively, and bring people together to solve problems.
• Works in an integrated office environment where diverse programs, partners, and staff create the work team.
• Responsible for handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach.
• Handles high-volume workload with short timeframes.
• May involve occasional overnight stay away from local area for trainings or conferences.