Human Resources Manager | Full-Time | Ryan Field at Northwestern University

Responsibilities

• Serve as the primary HR partner for venue leadership, providing guidance on employee relations, performance management, organizational development, and workforce planning.
• Partner with department leaders to align people strategies with operational goals and business objectives.
• Foster a positive workplace culture that promotes employee engagement, collaboration, and accountability.
• Ensure compliance with company policies, employment laws, and collective bargaining agreements, where applicable.
• Manage full-cycle recruitment for salaried and administrative positions.
• Partner with hiring managers to develop recruitment strategies and ensure timely hiring.
• Care for onboarding, orientation, and new hire integration programs.
• Support workforce planning initiatives for venue operations.
• Provide coaching and guidance to managers on employee performance, conflict resolution, corrective action, and policy interpretation.
• Conduct workplace investigations and recommend appropriate resolutions.
• Support performance management processes, including performance reviews, coaching, and development planning.
• Promote fair and consistent application of company policies and procedures.
• Maintain compliance with federal, state, and local employment laws.
• Manage employee personnel files and HR documentation.
• Oversee I-9 compliance, employment verification, and required reporting.
• Cook up leave of absence administration and ADA accommodation processes in partnership with corporate HR.
• Ensure accurate HR records and data management within HRIS systems.
• Facilitate leadership development, compliance training, and employee education programs.
• Identify development opportunities and succession planning initiatives.
• Support learning initiatives that enhance leadership capability and operational effectiveness.
• Lead employee recognition and engagement initiatives.
• Plan and coordinate employee appreciation events and communication programs.
• Support diversity, equity, inclusion, and belonging initiatives.
• Encourage an environment where employees feel valued, respected, and empowered to succeed.
• Partner with corporate HR on compensation administration and annual review processes.
• Support benefits education and employee enrollment activities.
• Aid employees with HR-related questions regarding benefits, policies, and employment matters.
• Partner with Payroll and department leaders to ensure timely and accurate payroll processing.
• Review timekeeping practices and ensure compliance with wage and hour regulations.
• Resolve payroll-related questions and discrepancies.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 3-5 years of progressive Human Resources experience.
• Previous HR experience in hospitality, sports and entertainment, venue management, or a high-volume service environment is strongly preferred.
• Experience supporting multiple departments and business leaders.
• Professional HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred.
• Strong knowledge of federal, state, and local employment laws.
• Experience handling employee relations matters with professionalism and confidentiality.
• Excellent communication, coaching, and conflict resolution skills.
• Ability to build trusted relationships across all levels of the organization.
• Strong organizational and project management skills.
• Experience with HRIS, applicant tracking systems, and Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of discretion when handling confidential information.
• Ability to work in an office environment and throughout the stadium.
• Ability to stand and walk for extended periods during events.
• Ability to work evenings, weekends, holidays, and special events as business needs require.

Benefits

• Health, Dental and Vision Insurance.
• 401(k) Savings Plan.
• 401(k) matching.
• Paid Time Off (vacation days, sick days, and 11 holidays).