Manager of Human Resources

About the role

The Human Resources Manager at First MainStreet Insurance (FMSI) is responsible for managing and supporting key human resources functions across the organization, including talent acquisition, onboarding, employee relations, training and development, HR operations, compliance, performance management, and colleague engagement. This role partners closely with leaders across the enterprise to deliver strategic and operational HR support while fostering a positive colleague experience and maintaining alignment with organizational goals and culture.

Responsibilities

• Manage all aspects of the talent acquisition process, including meeting with leaders to determine staffing needs, building candidate pipelines, sourcing talent, recruiting, interviewing, and onboarding.
• Develop and communicate annual staffing strategies and workforce planning initiatives to maintain acceptable time-to-fill metrics and support organizational growth.
• Champion the organization’s employer brand and creatively source and evaluate candidates within the community by cultivating relationships with business leaders, colleges, universities, and professional organizations to enhance visibility and attract top talent.
• Ensure proper candidate requisition, vetting, including background checks, reference checks, and employment eligibility verification through E-Verify and present employment offers and maintain equity in compensation.
• Develop and implement comprehensive 30/60/90-day onboarding plans for new hires and internal transfers to support successful integration, role clarity, and early performance alignment.
• Care for onboarding logistics and ensure workforce and team responsibilities are completed accurately and consistently prior to employee start dates.
• Build and implement core insurance, advisory, and professional development training programs and tools to support colleague engagement and learning effectiveness.
• Maintain learning records and support compliance training completion.
• Ensure alignment between colleague development initiatives and organizational integration efforts.
• Ensure compliance with federal, state, and local employment laws by maintaining required postings, documentation, audit support, and reporting requirements, including annual EEOC reporting.
• Coordinate and maintain workplace postings and documentation and support investigations, claims, audits, and requests for information in partnership with HR leadership and legal counsel.
• Maintain accurate employee records within the Human Resources Information System (HRIS), including ADP and personnel files, ensuring confidentiality, data integrity, and timely updates for hires, transfers, and terminations.
• Assist with disciplinary actions, separations, and offboarding processes, including preparation of documentation, coordination of meetings, final checklists, and exit interviews.
• Coordinate and support performance management processes, including timelines, communications, system administration, tracking completion, and maintaining documentation in accordance with company policy.
• Aid in coordinating scorecards, performance reviews, reflections, and colleague feedback initiatives.
• Build and coordinate employee engagement surveys, communicate findings, and elevate concerns and recommendations as appropriate.
• Serve as the employee benefits administrator by coordinating enrollments, changes, leave administration, and employee inquiries while partnering with carriers and vendors to resolve issues.
• Respond to and resolve colleagues’ questions submitted through the HR inbox within established service level expectations.
• Manage company recognition efforts related to life events, anniversaries, memorials, retirements, and employee appreciation initiatives.
• Assist with planning and execution of employee engagement activities and company events, including benefits enrollments mtgs, celebrations, retirement and recognition events.

Qualifications

• Four-year degree in human resources, business administration, organizational development or related field preferred.
• Minimum of three years’ proven success and experience in human resources, talent acquisition, employee relations, onboarding, training and development or related HR functions.
• Knowledge of employment laws, HR best practices, benefits administration, payroll processes, and performance management.
• Experience with AI, Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions.
• Experience with HRIS systems such as ADP and Learning Management Systems (LMS).
• Certification in benefits, or as a professional in Human Resources (HCRI or SHRM) preferred.

Benefits

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Paid Time Off (PTO): Paid time off ensures rest and balance, plus 11 paid holidays OR Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
• Donation Match Program
• Tuition reimbursement and paid certifications, licenses, and designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• $3,000 Referral Bonus