Human Relations Intake Coordinator (General) (Bilingual)

General Definition (Bilingual)

This is paraprofessional community relations work as an intake coordinator for the City's commission charged with eliminating discrimination in employment, housing, city services, and public accommodations. An employee in this class provides intake services for the professional staff in the commission by conducting interviews in order to collect facts and information related to complaints of alleged discrimination, neighborhood conflicts and unfair rental practices.

Responsibilities

• Receive and direct new intakes to the appropriate commission units and provide referrals to relevant external agencies and organizations
• Maintain electronic databases and case files
• Write reports and correspondence
• Serve as a community liaison
• Perform general clerical and receptionist functions including screening telephone calls, e-mails, and visitors

Qualifications

• Open-Competitive eligible list position
• Applicants must have established bona fide residency in the City of Philadelphia for one year prior to appointment (residency not required to submit application)
• Candidates who have maintained bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score

Additional Information

Work is performed under the supervision of an administrative superior.

For inquiries regarding this position, contact Bryanna Nagele at 215-686-2559 or Bryanna.Nagele@phila.gov. For all other inquiries, contact Customer Service at 215-686-0880 or hrhelpdesk@phila.gov.