Bilingual Intake Coordinator

About the role

This position serves as a key point of contact for families, referral sources, healthcare providers, insurance companies, and internal care teams throughout the patient intake and onboarding process.

Responsibilities

• Handle new patient referrals from hospitals, doctor’s offices, case managers, and other referral sources.
• Collect and verify information for new pediatric home health patients.
• Screen inquiry calls and follow up with families or referral sources to schedule intakes.
• Verify insurance benefits, including Medicaid and private insurance.
• Congnorate with case managers, clinical teams, and internal departments to assign and complete intakes.
• Maintain accurate documentation and follow established intake protocols.
• Support new client onboarding by ensuring all required paperwork and information are completed.
• Communicate with families, internal staff, and community healthcare partners to help coordinate a timely start of care.

Qualifications

• A high school diploma or equivalent required.
• Prior experience in an administrative, healthcare, medical office, patient access, referral coordination, scheduling, or insurance verification role preferred.
• Excellent communication, follow-up, and organizational skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual in Spanish required.

Benefits

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOCHA/FSAM
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

Schedule

Full-time | On-site | Monday-Friday, daytime business hours