Bilingual Intake Coordinator

About the role

This position serves as a key point of contact for families, referral sources, healthcare providers, insurance companies, and internal care teams throughout the patient intake and onboarding process.

Responsibilities

• Handle new patient referrals from hospitals, doctor’s offices, case managers, and other referral sources.
• Collect and verify information for new pediatric home health patients.
• Screen inquiry calls and follow up with families or referral sources to schedule intakes.
• Verify insurance benefits, including Medicaid and private insurance.
• Congnorate with case managers, clinical teams, and internal departments to assign and complete intakes.
• Maintain accurate documentation and follow established intake protocols.
• Support new client onboarding by ensuring all required paperwork and information are completed.
• Communicate with families, internal staff, and community healthcare partners to help coordinate a timely start of care.

Qualifications

• A high school diploma or equivalent required.
• Prior experience in an administrative, healthcare, medical office, patient access, referral coordination, scheduling, or insurance verification role preferred.
• Excellent communication, follow-up, and organizational skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual in Spanish required.

Benefits

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOCHA/FSAM
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance

Schedule

On-site | Monday-Friday, daytime business hours

Pay

Competitive

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.