Bilingual Intake Coordinator

Key Responsibilities

• Receive, respond to, and follow up on prospective client inquiries for ABA or psychological diagnostic services via phone and email.
• Conduct intake calls and schedule initial appointments for ABA or psychological diagnostic services.
• Collaborate across departments to provide reminders for new clients to attend their initial assessment appointment.
• Process, track, and file new client intakes and assessment documents.
• Request, track, and update all documentation needed from external medical providers.
• Educate caregivers on legal documents and manage signed documents.
• Manage medical files on past and current clients.
• Audit medical files and systems for completeness and accuracy.
• Maintain relationships with clients and stay updated on the status of intake and authorization process.
• Attend weekly meetings with clinical and administrative teams.
• Utilize the company's compassionate approach to care.
• Perform other duties as assigned.

Knowledge, Skills, Experience

• Maintain confidentiality; adhere to all HIPAA guidelines/regulations.
• Excellent customer service skills.
• Excellent organizational skills.
• Experience working with a diverse population.
• Knowledge of the behavioral health industry and terms.
• Experience in managing recordkeeping and tracking systems.
• Experience with patient care coordination.
• Experience working with insurance companies.
• Knowledge of regulations related to Medicaid and commercial insurance.
• Knowledge of industry regulations.
• Proficiency in Microsoft Office Suite.
• High school diploma, college degree preferred.
• Bilingual English/Spanish required.

Work Environment, Physical Conditions

• Ability to work in a fast-paced environment.
• Ability to work 40 hours per week.
• Ability to work cooperatively with others.
• Must comply with practice policies and procedures.
• Requires daily in-office work.
• Does not meet the requirements of regular telecommuting.
• Physical activities include sitting for long periods of time, walking, bending, kneeling.
• Requires manual dexterity, auditory and visual skills.
• Ability to lift up to 15 lbs.

Pay

$50,000-55,000

Schedule

Full-time

Benefits

N/A