Human Capital Operations Specialist

Responsibilities

• Centralize and improve organizational procedures to maximize departmental efficiency and productivity.
• Manage the day-to-day operations of the Human Capital team (recurring coordination, communication, and administrative needs).
• Support Human Capital leadership in forecasting and tracking projects related to revenue goals.
• Serve as liaison as needed to billing department related to client projects and appropriate invoicing practices.
• Serve as the end-to-end project management point person on client projects from inquiry through execution stage.
• Own and lead the development of project scopes, cost estimates, and end-to-end project timelines.
• Serve as the executor responsible for creating and executing CSAs on AMPLOS’s behalf.
• Own and manage incoming inquiries, ensuring timely response and follow-through.
• Manage adjustments related to changes in project scope and/or schedule to keep workstreams aligned and on track.
• Manage the delivery of project deliverables, including curriculum pathways, workbooks, G2 documents, and accountability videos.
• Maintain and drive all internal communication related to past, current, and upcoming projects, including huddle and engagement meetings.
• Perform other duties as assigned within the scope of the practice.

Requirements

• Bachelor’s degree in Business, Operations, or a related field preferred; or a combination of an Associate’s degree and significant, directly related professional experience.
• 3+ years of relevant experience in business operations, project management, or a professional services environment where independent oversight was required.
• High attention to quality and detail, with a demonstrated ability to interpret data and provide actionable recommendations to leadership.
• Advanced proficiency in Microsoft Office (specifically Excel) and project management platforms like Smartsheet.
• Strong organizational and prioritization skills, with a track record of managing complex, high-priority projects from inception to completion.