Human Resources Operations Specialist

Data Entry & Management

The HR Operations Specialist is responsible for the accurate and timely entry of employee data into HR systems. This includes entering new hires, transfers, promotions, and other lifecycle events. The role also involves maintaining accuracy and completeness of employee records, updating and correcting data as needed, and ensuring alignment with HR, Payroll, and Benefits requirements.

License Verification

Verify the validity of licenses and certifications, coordinating with relevant licensing bodies as needed. Conduct periodic audits to ensure all credentials are current and compliant.

Quality Assurance

Review entered data for accuracy and completeness. Identify and resolve discrepancies in employee records. Assist with regular audits of HR data to support compliance and reporting.

Initial Point of Contact

Serve as the primary contact for candidates regarding data entry updates. Provide clear, timely communication to ensure a positive experience.

ServiceNow Case Management

Respond to related inquiries via ServiceNow or other case management systems. Respond to license and certifications related inquiries via ServiceNow or other case management systems. Research and resolve operational cases promptly to support teammates and leaders.

Collaboration and Communication

Communicate with HR team members to clarify data requirements and resolve issues. Provide support to HR Operations Supervisor and other HR staff as needed. Escalate discrepancies or compliance concerns to appropriate stakeholders for resolution. Share best practices and provide feedback to improve team effectiveness.

Data Management and Reporting

Aid in generating reports on employee data for HR Operations leadership and other stakeholders. Assist in developing and maintaining Standard Operating Procedures (SOPs) for processes. Create training modules and reference materials for HR team members.

Suspension Management

Implement suspension of duties for teammates out of compliance and remove suspensions when licenses are updated and compliance is restored.

Exceptional Teammate Experience

Deliver professional, reliable, and customer-focused support throughout the interaction. Address inquiries promptly and effectively, demonstrating active listening and empathy.

Process Improvement Evaluation

Identify areas for improvement within HR Operations workflows. Collaborate with peers and management to implement changes that enhance efficiency and experience.

Project Management

Actively participate in projects designed to increase efficiency and promote teammate experience.