HRIS Benefits Implementation Consultant

This is a remote role within the US. For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution. At our core, we are a people-first company, empowering our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life. Our solutions support the entire employee journey, from hire to retire, transforming complex HR and compliance workflows into simple, intuitive experiences.

About the role

Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for new NEOGOV customers. In this position, you will work with a team of highly skilled consultants, managers, developers, and subject matter experts to support multiple HRIS customers implementing a variety of NEOGOV HRIS products, specifically our Benefits platform.

Responsibilities

• Develop an applicable understanding of NEOGOV’s Implementation and Configuration practices.
• Execute deployments (implementations) and best practice coaching for small-mid size customers.
• Demonstrate configurations through building prototype systems and assist in testing.
• Develop and maintain project plans, issues logs, status reports, and time/budget reports.
• Identify system improvements and process opportunities in HRIS and Benefits product pillar.
• Track support level and customer satisfaction metrics by ensuring support SLAs are being achieved and exceeded.
• Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
• Participate in City Tours, NEOGOV’s Annual Conference, industry events, and face-to-face customer meetings (Travel - 20%).

Requirements

• Able to build partnerships and work collaboratively with others to meet shared objectives.
• Customer-centric attitude with the ability to build cross-functional relationships.
• Strong communicator with the ability to present technical information to varied audiences.
• Passionate about team and company success through collaboration and innovation.

Qualifications

• B.A/B.S or equivalent work experience in the HRIS and Benefits field.
• Proficient knowledge of Human Capital Management and Benefits space.
• Previous consulting or implementation experience in a technical and/or HR space.
• Working knowledge of the public sector is preferred, but not required.
• Proven track record of setting expectations, communicating goals and objectives with customers and teammates.
• Effective time management skills and ability to meet tight deadlines.
• Experience learning technology quickly and applying business analysis strategies.

Benefits

• Comprehensive Benefits Package (medical, dental, vision, etc.) for full-time employees.
• Generous PTO and Flex-Time off.
• Remote working opportunities.
• 401K Matching.
• Autonomy to grow and find your career path with supportive leadership.
• Truly inclusive and diverse environment.
• 12-week Paid Parental Leave.
• Additional Benefits specific to department.