HR Operations Senior Coordinator

Duties And Responsibilities

• Prepares and inputs people and job data in Workday for employee lifecycle events including new hire, job change, termination, personal data changes, compensation adjustments, position updates, and other required data transactions
• Reviews and verifies source data to confirm accuracy and completeness prior to entry; follows up with appropriate parties to resolve discrepancies or missing information
• Serves as a Workday HCM subject matter expert for the HR Operations scope catalog and processes, maintaining a thorough understanding of relevant business processes, system configurations, and downstream impacts across HR and the broader firm ecosystem
• Owns assigned HR processes end-to-end, including maintaining accurate and current process documentation, Standard Operating Procedures (SOPs), and Quick Reference Guides (QRGs)/job aids, Knowledge Bank and templates to support consistency and knowledge continuity across the team
• Manages and resolves Workday Help cases submitted by employees and managers, serving as a first-line responder for HR Operations-related inquiries; triages, tracks, and closes tickets within established service level expectations, escalating or redirecting misaligned, complex or sensitive cases as appropriate
• Processes background checks for new hires in partnership with third-party vendors, tracking status and escalating issues as needed
• Supports Workday system testing, updates, and enhancements, serving as an owner and a knowledgeable participant in testing and process validation efforts
• Assists with HR department projects and initiatives as needed

Requirements

• High school diploma or equivalent
• Strong data entry skills, both alpha and numeric
• High level of attention to detail – must demonstrate use of process and resource materials with keen eye and passion for defect free process and data accuracy
• Working knowledge of Microsoft Outlook, Word, and Excel and PowerPoint
• Creation, adherence, and continuous improvement of Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs)/job aids, and process flow documentation in Visio
• Strong service delivery mentality with demonstrated experience working with sensitive HR data and case management platforms
• Ability to communicate effectively with all levels of the firm, tailoring communication styles to leadership preferences
• Demonstrated ability to communicate effectively with peers, stakeholders and project team members
• Curious, self-starter who can navigate complex processes and bring continuous improvement mindset to processing protocols
• Demonstrated experience with case management tool for task assignment and completion, comfortable prioritizing work based on service level agreements

Qualifications

• A minimum of 2 years experience administering HR system and data processes; 3+ years preferred.
• Bachelor’s degree
• Prior HR experience
• Prior experience with cloud based Human Resources Information Systems, preferably Workday HCM