HR Operations Coordinator

Primary Responsibilities

• Maintain and optimize the relationship with talent management system (ChartHop), building custom pages, forms, and fields based on business needs and addressing system issues.
• Complete system setup, monitoring, and follow-up for talent reviews, individual development plans (IDPs), and management by objectives (MBOs).
• Develop and distribute clear communication and instructions for associates.
• Manage the approval process and ensure creation/storage of required executive summaries and documents.

Benefits & Wellness

• Plan and execute a benefits spotlight series to highlight key offerings and updates.
• Develop and execute an annual wellness learning and activities calendar, including biometric screenings/vaccinations and challenges, promoting holistic associate wellness.
• Manage eligibility and wellness platform vendor (Vitality) relationship.
• Monitor wellness program participation and vendor performance to support engagement, plan discounts, and program success.

Associate Recognition & Engagement

• Manage the service award vendor (Terryberry) relationship, including uploading eligibility files, coordinating invoice processing, and addressing service issues.
• Promote recognition program adoption through regular reporting to people managers.
• Provide support to managers regarding form collection and distribution processes.
• Facilitate engagement survey setup (Energage) and reporting.
• Conduct weekly Fundamental reporting, posting, and gift card disbursement. Audit and revamp associate, departmental and managerial set up.

Offboarding & Onboarding

• Manage the offboarding checklist and ensure all steps are completed.
• Draft benefits, pay, and equipment separation letters and act as main point of contact for exiting associates.
• Serve as liaison for IT offboarding processes.

Record & Process Maintenance

• Oversee organizational chart software (OrgChart), including setup of custom scenarios/fields and ensuring accurate data integration with Paylocity. Maintain and distribute updated organizational charts on a monthly basis.
• Create and maintain documentation to support personnel changes, ensuring accurate storage and organization.
• Develop and update HR processes and procedures.
• Maintain HR folders, associate records, and email groups (e.g., Outlook and ChartHop).
• Monitor and respond to queries in the HR email inbox.

Front Desk & Facilities Support

• Provide front desk and phone coverage on a rotational schedule and as needed to support the Office Assistant. Serve as backup for stocking, cleaning, and maintenance requests.
• Aid in updating and maintaining phone lists, email lists, etc. as needed.
• Create and update monthly birthday, service anniversary, and promotion slides for office display.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration/Management, or related field preferred. Relevant work experience may substitute for formal education.
• At least 1 year of relevant human resources experience (including internships).
• Proficient in Microsoft Office: Outlook, Excel (formatting, data sorting, formulas), Word, and PowerPoint.
• Experience with HR systems preferred.