HR & Office Manager for Home Care Business

About the role

Homewatch CareGivers of Yorba Linda is a locally owned and operated home care company serving seniors, adults, and families throughout North Orange County and surrounding communities. We provide non-medical in-home care that helps clients remain safe, independent, and comfortable in their homes.

Responsibilities

• Caregiver Hiring, Recruiting & Onboarding
• Communicate clearly with applicants and new hires throughout the hiring and onboarding process.
• Help improve caregiver hiring speed, quality, professionalism, and retention.
• Caregiver Management & Employee Relations
• Coach caregivers on performance, attendance, communication, reliability, and professionalism.
• Issue or assist with caregiver corrective actions, disciplinary documentation, and separations when needed.
• Document caregiver concerns, incidents, call-offs, performance issues, and follow-up actions.
• Support a professional caregiver culture built on accountability, respect, and clear communication.
• Conduct caregiver check-ins and help identify concerns before they become larger problems.
• Compliance, Employee Files & Audit Readiness
• Own caregiver file completion and compliance readiness.
• Maintain accurate, organized, audit-ready employee files.
• Track and maintain required documents, including I-9s, TB tests, HCA registration, identification, auto insurance, driver’s license, training records, MVRs, and other compliance items.
• Monitor expirations and follow up before documents become overdue.
• Help prepare the office for internal, franchise, state, or compliance audits.
• Maintain weekly compliance tracking and report concerns to the Director of Operations.
• Ensure documentation is accurate, timely, and complete.
• Payroll, Billing & Operational Support
• Aid in payroll preparation, timesheet review, missed punches, corrections, and supporting documentation.
• Support billing and invoicing preparation, including reviewing schedules, notes, and payroll/billing discrepancies.
• Help reconcile scheduling records with payroll and billing needs.
• Escalate issues timely to the Director of Operations, Scheduler, or ownership.
• Aid in long-term care insurance billing and documentation as needed.
• Maintain administrative checklists and recurring office workflows.
• Phones, Office Flow & Caregiver Communication
• Serve as one of the first points of contact for incoming calls, caregivers, applicants, visitors, and general office communication.
• Communicate regularly with caregivers regarding onboarding, compliance items, scheduling questions, documentation, and general support.
• Routinely route client, family, caregiver, and referral source calls appropriately.
• Help maintain a professional, calm, and responsive office environment.
• Support daily office flow and assist with urgent operational needs as they arise.
• Sales & Client Support
• Provide administrative support to the sales and business development team.
• Help prepare referral packets, mailers, event materials, and follow-up items.
• Aid in CRM updates, lead entry, and sales support tasks as needed.
• Support client-related administrative tasks when needed.
• Help ensure strong handoffs between sales, scheduling, care management, and caregiver operations.

Qualifications

• Prior HR, staffing, office management, healthcare, home care, or operations experience.
• Strong communication skills, both written and verbal.
• Ability to work full-time, on-site in Yorba Linda, CA.
• Ability to participate in the office on-call rotation.
• Strong follow-through and attention to detail.
• Ability to handle confidential employee, client, and business information.
• Ability to pass required background checks.
• Valid driver’s license and reliable transportation preferred.

Skills

• Highly organized and detail-oriented.
• Comfortable making decisions and owning outcomes.
• Strong on the phone and comfortable speaking with caregivers, applicants, families, and team members.
• Professional, calm, and steady under pressure.
• Able to manage multiple priorities in a fast-paced small office.
• Comfortable holding caregivers accountable while still treating people with respect.
• Strong with follow-through, documentation, and deadlines.
• Able to maintain confidentiality with employee, client, and business information.
• Able to pass required background checks.

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Competitive salary
• Dental insurance
• Free food & snacks

Pay

$70,000 – $78,050 per year, depending on experience and fit. This is a full-time, salaried position.

Schedule

This is a full-time, salaried position. Participation in the office on-call rotation is required.