HR Help Desk Manager

Responsibilities

• Maintain and manage the team's workload to ensure timely delivery of service
• Monitor the duties of the service desk team members to ensure prompt attendance to client inquiries
• Address training needs and develop training plans for team members
• Conduct team meetings to review performance, discuss issues, and provide guidance
• Manage customer escalations and ensure they are handled professionally
• Keep service desk procedures documented and up-to-date

Qualifications

• Showcase good interpersonal skills for customer relations
• Work under pressure
• Display good leadership skills
• Be knowledgeable about service desk systems and IT tools
• Have good judgment in handling serious customer problems