Housing Support Services Coordinator

Key Responsibilities

• Review and verify that incoming assistance applications are complete, including all forms and supporting documentation, and meet the requirements of the assistance program.
• Return any incomplete applications to the Housing Support Services Specialist for follow-up.
• Certify complete applications for payment in accordance with federal, state, local and ABCD regulations/guidelines and policies.
• Cookordinate payment process for assistance.
• Reconcile assistance payments to ensure accurate payment records.
• Perform reporting as required by the funding source.
• Maintain customer records with an emphasis on data integrity and confidentiality.
• Conduct outreach, schedule information sessions and provide general support to the program, as needed.

Skills, Knowledge and Expertise

• Minimum of high school diploma or equivalent and one to three years of experience in human services.
• Associates or Bachelor's degree in human services, social science or related field preferred.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
• Strong customer service skills and commitment to high quality program services.
• Ability to be organized and process a high volume of work.
• Demonstrated attention to detail.
• Strong problem solving and communication skills.
• Ability to use technology to effectively perform job duties.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of Community Action Methodologies And Strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.