Housing Support Coordinator

About the role

We are seeking a Housing Support Coordinator to join our Housing Options Program. The ideal candidate will work with formerly homeless, disabled clients and their service providers to assist with rental subsidies, support services, and ongoing recovery and stabilization.

Responsibilities

• Provide ongoing housing support and stabilization services to a caseload of over 30 clients.
• Maintain regular contact with assigned clients and key service providers to ensure continuity of services.
• Conduct home visits and maintain regular phone contact to assist clients in the transition to independent housing, develop skills necessary for maintaining the responsibilities of an apartment, provide on-going needs assessment, coordinate services and make referrals for necessary services, facilitate crisis intervention when necessary.
• Aid program applicants in completing housing intake to assess their eligibility for the program and identify their housing and community support needs.
• Serve as liaison to Metro Housing Boston (MHB): accompany applicants to appointments with the program representative at MHB, assist clients with providing required documentation to MHB in order to be issued a subsidy, assist in negotiations between MHB clients and landlords in order to help clients lease an apartment and maintain their housing over time.
• Aid clients and other HOP providers with housing searches and relocations: conduct outreach to potential landlords/management companies, accompany clients to see apartments, assist clients in completing rental application forms, assist clients in arranging for units to be inspected and approved by MHB, assist clients in locating furnishings and arranging to move into their apartment.
• Problem-solve and provide ongoing support to HOP clients regarding housing-related issues.
• Serve as liaison to landlord.
• Keep accurate records of all interactions with and pertaining to clients.
• Respect and protect the confidentiality of these and all other client-related records.
• Actively participate in regular staff meetings and individual supervision.
• Other duties as assigned by the Program Manager.

Requirements

• Must be 21 years or older.
• Bachelor’s degree in related field preferred, or 5 years of experience in a related field.
• Human service experience necessary.
• Experience working with people who are homeless, chronically mentally ill, and substance users is strongly preferred.
• Knowledge of relevant human service agencies and housing systems.
• Strong interpersonal skills and ability to work effectively with different populations.
• Bilingual candidates encouraged to apply!
• Capacity to be self-directed, team-oriented and flexible.
• Excellent oral and written communication skills.

Qualifications

• Background and driving record checks will be performed.

Skills

• Strong interpersonal skills.
• Ability to work effectively with different populations.
• Strong problem-solving skills.
• Excellent communication skills.

Benefits

• $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!