Housing Services Coordinator

About the role

The Supportive Housing Services Coordinator provides brokerage services to Charities Housing Development Corporation (CHDC) residents for access to support services for housing, food/nutrition, medical, educational, social, pre/vocational, case management, or other critical needs. This position collaborates with the CHDC property management to build a safe and engaging community that promotes independent, stable housing.

Responsibilities

• Provides site(s) with monthly events calendar, newsletter, and workshop according to site contract requirements.
• Collaborates with the CHDC property manager to arrange an intake interview and introduction of services for new tenants.
• Communicates regularly with the property manager to assess resident and site needs, including promoting safety and arranging for disaster or emergency exercises.
• Works with the management to reduce the impact of tenant conflicts according to the building policies.
• Assesses tenant needs and assists with referrals and access to community resources.
• Provides identification of appropriate community resources and consultation with the client regarding those resources.
• Affords clients with applications for financial assistance and necessary support when housing is jeopardized by rent debt, eviction, or other risks to housing.
• Advocates for tenants with Property Manager and service providers in order to meet their critical needs.
• Provides and coordinates support for promoting daily life skills, including house maintenance, money management, hygiene, challenges of apartment living, accessing community services, socialization, communication, and other skills.
• Organizes and conducts social activities and educational events according to contract requirements.
• Sets specific office hours according to contract requirements.
• Provides food assistance resources and collaborates with the service coordination team to obtain food assistance for the building tenants.
• Collaborates with and documents volunteers who provide services or assistance at the respective properties.
• Records services, maintains client files, and completes weekly activity reports and other required documentation.
• Creates and maintains an Electronic Health Records (EHR) data entry record for all residents receiving group, walk-in, direct, and any other services.
• Obtains Homeless Management Information Systems (HMIS) intake data and enters HMIS data according to site’s contract requirements.
• Requests equipment, supplies, etc. from the property manager to maintain services according to the contract.

Qualifications

• Minimum of a high school diploma or GED required.
• Bachelor’s degree in social work, human services, psychology, or other behavioral science, or a combination of equivalent education and experience, preferred.
• Minimum of two years’ experience in social services (housing services or case management preferred).
• Bilingual in Spanish, Vietnamese, or Mandarin preferred.
• Cultural humility when engaging clients from different backgrounds.
• Understanding of complex client, community, and agency issues and ability to take appropriate action.
• High energy and patience in working with dynamic clients and situations.
• Demonstrated ability to work independently and on a team.
• Excellent cross-cultural, intergenerational, and interpersonal skills.
• Good oral and written English skills.
• Proficient computer skills using Google, Windows, and Microsoft Office.
• Knowledge of mental health, alcohol, substance abuse, and recovery treatment services preferred.

Physical Requirements

• Ability to work at a desk for extended periods of time.
• Ability to use a computer workstation.
• Ability to travel/drive within Santa Clara and San Mateo Counties.
• Ability to lift up to 25 lbs.