Housing Services Program Coordinator

Essential Duties and Responsibilities

• Manages, plans, coordinates, and implements numerous housing services programs, projects, community outreach, housing education, and activities; monitors, evaluates, and approves housing programs; and ensures competent staffing and supplies are available.
• Manages energy conservation testing and assigns correct funding to accomplish a safe and energy efficient home for the client.
• Composes building and financial reports and submits to authorities and participates in and provides training.
• Manages and provides administrative guidance to assigned personnel; ensures compliance with division policies and procedures.
• Provides subject-matter expertise during community events promoting and/or educating about housing services programs.
• Manages services of contract providers for variety of housing requirements and develops scope of work that complies with the program and allocates appropriate funds to each phase of a job.
• Assigns contractors for projects through bidding process and submits purchase orders and invoices for projects and mediates contractor and/or client concerns relative to work being performed.
• Performs initial inspections to identify housing problems and determine necessary repair/improvement requirements and assistance to be provided; retests projects to determine energy performance and health/safety issues.

Budget Responsibilities

This position reviews, edits and provides recommendations on multiple division level budgets.

Project Responsibilities

Provides project resource allocation based on pre-approved resources for technology projects, organizational development projects, quality assurance projects and process improvement projects.

Oral Communication Duties

This position trains colleagues, explains County procedures or processes, responds to public inquiries, negotiates and persuades, and presides over meetings and gives presentations.

Written Communication Duties

This position creates or edits documents, internal memos, emails, and reports.

Interactions with the General Public

This position interacts extensively with employees, customers, the general public, vendors, regulatory bodies and other groups or individuals and institutions over the telephone, by email and/or in person. Interactions specifically with customers frequently (more than 25% but less than 40% in a year).

Physical Demands

Routinely stands to present, train and deliver presentations and to attend to customers. Regularly sits to complete reports, operate computers, complete a program and to attend to other duties. Regularly lifts under 75 lbs. of work related construction materials, equipment, and tools. Constantly requires dexterity for keyboard operation and special machines. Incumbents in this position may be required to occasionally walk; routinely bend, stoop, crawl, kneel and twist. Work environment includes a standard office environment, in the field when performing housing inspections, and in automobile.

Safety Risk Exposure

Incumbents in this position may become exposed to variable weather conditions, mold, dust, rodent/animal feces, and insulation; must be able to crawl through attics and into crawl spaces when conducting housing inspections; standing, walking, bending, crouching, and lifting up to 75 lbs. is involved; required to drive a motor vehicle/truck for inspections and visits to residences.

Protective Gear & Safety Manuals

Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. Regularly requires the use of safety equipment and gear.

Consequences of Error

Potential errors can result in unfavorable public perceptions and legal ramifications.