HOUSING PROGRAM SUPERVISOR

Primary Job Responsibilities

• Conduct regular one-on-one supervision meetings
• Support coordinators in participant strategy development
• Reinforce SEI service delivery expectations and workflows
• Provide coaching around engagement, documentation, case planning, and housing stabilization
• Monitor workload organization, follow-through, and accountability
• Support implementation of trauma-informed, culturally responsive, and participant-centered practices
• Reinforce Assertive Engagement and relationship-based service approaches

Program Operations & Workflow Oversight

• Maintain program workflows and participant movement
• Oversee caseload organization and operational consistency
• Ensure coordinators are utilizing required tools, trackers, and systems
• Identify operational gaps, inefficiencies, or barriers
• Support continuous improvement efforts and workflow refinement
• Auxiliary with implementation of departmental systems and standard operating procedures

Compliance, Documentation & Data Oversight

• Review participant files, case notes, and program documentation
• Ensure compliance with SEI, HSD, HMIS/WellSky, and funding requirements
• Maintain data quality, timeliness, and documentation standards
• Support staff in maintaining accurate participant records
• Monitor program performance measures and reporting practices
• Auxiliary with preparation for audits, monitoring, and compliance reviews

Participant Service Strategy & Housing Stability

• Support coordinators in developing individualized housing stabilization strategies
• Review participant progress, barriers, and engagement approaches
• Reinforce participant-centered planning and service coordination
• Auxiliary with financial assistance planning and spending strategies
• Encourage long-term housing stability and coordinated care approaches

Collaboration & Cross-System Coordination

• Collaborate with the Housing Program Manager and leadership team
• Participate in case conferencing, coordinated access meetings, and program meetings
• Maintain relationships with landlords, community partners, and service providers
• Coordinate with external systems supporting participant housing stability

Qualifications

• Minimum 2 years of experience in homeless housing, supportive housing, case management, housing navigation, or related human services work
• Previous supervisory, coaching, or team leadership experience preferred
• Strong understanding of housing stability work, participant engagement, trauma-informed care, crisis response, and barrier reduction strategies
• Ability to recognize patterns, identify workflow or service gaps, and support staff through problem-solving and accountability
• Strong relationship-building and interpersonal communication skills with the ability to support, coach, and guide staff effectively
• Strong administrative, organizational, and time management skills
• Experience managing documentation systems, workflows, deadlines, follow-through, and compliance expectations consistently
• Experience reviewing documentation, tracking program expectations, and supporting data quality and service consistency
• Comfortable using Microsoft Office Suite, Microsoft Teams, Excel, Word, and web-based case management systems
• Basic understanding of AI-assisted tools, digital workflow systems, and technology-supported administrative processes preferred
• Experience with HMIS/WellSky, Coordinated Access, Housing First, Assertive Engagement, or similar housing program models preferred
• Ability to balance supportive leadership with structure, accountability, and operational consistency
• Demonstrated critical thinking, adaptability, and ability to navigate fast-paced and evolving environments
• Bachelor’s degree in Social Services or related field preferred, or equivalent combination of education and experience
• Valid Oregon driver’s license and ability to meet SEI driving requirements