HOUSING COURT PROCESSING TEAM SUPERVISOR

Under the direction of the Associate Benefits Opportunity Specialist II

Responsibilities

• Supervise a team of BOS staff, who provide various functions of eligibility determination, housing, and other related services to persons in need, to promote individual and family self-sufficiency.
• Assign application to staff, review application recommendations and sign off on all benefits as well as case entries.
• Prepare daily and weekly statistical reports on work performed as well as monthly audits.
• Aid in case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
• Conduct team conferences and instruct new staff members on general policy and procedures of the FIA Housing Court Processing Team.
• Facilitate the workflow of the team in handling emergency and special problems situations such as dispossesses and maintain cooperative relationships with housing and social agencies in the community and other agencies related to the objectives of the unit.
• Supervise staff that interview and correspond with homebound clients.
• Attend and participate in administrative conferences and other staff meetings.
• Supervise a team of BOS who provide quick service for those clients who walk-in or telephone the center. Additionally, the team will take appropriate action on reported changes, provide information and documentation as requested by the participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.
• Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefit Access Centers. Assist in the development of anti-eviction/housing plan of intervention for referred participants.

Requirements

• Minimum Qualifications: A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either:
  • a) client services.
  • b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
  or
  • A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist;
  • A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in one (1) above.
  or
  • College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Qualifications

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Additional Information

• New York City Residency is not required for this position.
• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
• Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Hours/Shift

9:00am-5:00pm

Job ID

784710

Posted until

2026-08-31

Title code

56316

Civil service title

ASSOCIATE BENEFITS OPPORTUNITY

Title classification

Competitive-1

Business title

HOUSING COURT PROCESSING TEAM SUPERVISOR

Job level

01

Number of positions

1

Work location

470 Vanderbilt Ave