Housing Case Manager I (Bilingual English/Spanish)

Primary Functions

• Conduct an initial problem-solving conversation with each household seeking services.
• Identify creative solutions to prevent or quickly resolve homelessness.
• Develop and implement Housing Stability Plans in collaboration with the household.
• Follow up and refer non-eligible households to an Access Point of other type of financial, housing assistance, or other resource as appropriate.
• Refer and connect households in need of mediation or legal services and advocacy to relevant services, as appropriate.
• Provide Housing Focused Case Management to all households seeking services and make connections (resources and referrals) with other programs and organizations.
• Complete a Housing Stability plan, including basic household budget, for all households receiving Housing Focused Case Management services.
• Ensure households remain stably housed from program enrollment to program exit.
• Ensure households who received Housing Focused Case Management will increase their monthly income from program enrollment to program exit.
• Provide budgeting and money management assistance and/or connection to related services that support housing stabilization.
• Facilitate appropriate external referrals and serve as liaison to assure connections with support services that are consistent with client needs.
• Input data into required systems for reporting and prepare monthly, quarterly and annual narrative program reports.
• Maintain all confidential eligibility documentation in appropriate systems as well as in hard copy.
• Provide outreach, engagement and follow-up with individuals referred to in the program to assure continuity of housing services.
• Conduct case monitoring to ensure participants remain stably housed, increase their monthly income, and are successfully connected with one or more community resources, from program enrollment to program exit.
• Provide means for the served population to provide input, using a written annual survey to gather feedback and assess the effectiveness of services and systems within the program.
• Provide monthly, quarterly and annual reports summarizing the contract activities, accomplishments and challenges encountered.
• Organize and provide relevant workshops.
• Enter required metrics in databases.

Customer Service

• Provide exceptional customer service.
• Always represent the Company in a professional manner.

Safety

• Maintain personal safety, use personal protection equipment (PPE) and follow Company policies.
• Report all and any safety issues, accidents or injuries to your manager as a matter of priority.
• Promotes the health and safety of participants and follows safety and emergency procedures.

Effective Team Member

• Ability to interact positively with team members.
• Ability to facilitate positive change.
• Partner with supervisor when necessary to address department issues or concerns.

Qualifications

• Education: Bachelor’s Degree in Education, Human Services, Social Work, Psychology or related field or equivalent work experience.
• Experience: Required 6 months experience working with clients from a low-income or impacted background, including but not limited to clients suffering from homelessness, domestic violence, and covid recovery. SF ERAP experience is a plus, ability to provide services to diverse population, ability to work independently.
• Schedule Requirement: 40 hours a week Monday through Friday. Must be available periodically on evenings and weekends.

Requirements

• Current Active Driver License (Preferred).
• Background Check Clearance.

Language(s)

• Bilingual English and Spanish, preferred.

Skills And Abilities

• Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
• Able to multi-task, prioritize task, meet deadlines, able to do presentations and to maintain confident information.
• Strong analytical skills and demonstrated attention to detail.
• Strong written and verbal communication skills.
• Must be a well-organized professional who thrives in a team oriented environment.
• Able to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.
• Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.
• Decision Making: Set priorities and standards of performance; Develop plans by which work can be accomplished.
• Tools and Equipment: Standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Confidential and Sensitive Information: Ability to maintain the highest level of confidentiality when dealing with client information.

Physical Demands

• While performing the duties of this job the employee is required to sit approximately 80% of the time, walk 10% of the time and stand 10% of the time.
• The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects.
• The employee is required to occasionally lift and/or move up to 20 pounds.
• While performing the duties of this job the employee is occasionally required to reach with hands and arms.
• The employee is frequently required to speak and listen.

What We Offer

• Pay Rate: $33.00 - $34.00 Hourly.
• Location: MNC Evans Campus.
• 15 paid sick days / 12 paid holidays / 12 paid vacation days (Pro-rated / accrued hourly).
• EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program).

Additional Information

• We are an equal opportunity employer that welcome diversity in the workplace with a great company culture.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.