Bilingual Housing Case Manager

About the role

The Housing Case Manager provides direct services and housing support to individuals residing in the VOAC Navigation Center, a 103-bed congregate shelter serving both men and women. This role applies best practices including Housing Focused, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention.

Responsibilities

• Service Delivery: Conduct needs-based assessments, determine program eligibility, and provide individualized case management to support shelter stability and housing goals.
• Housing Support: Assist participants in securing and maintaining housing, including determining rental amounts, recruiting, and mediating with landlords, and connecting guests to income and public benefits.
• Community Engagement: Participate in outreach, collaborate with service providers and multidisciplinary teams, and attend relevant meetings and training.
• Documentation & Compliance: Maintain thorough records in multiple databases as required by funders and the organization. Ensure staff and participants have access to community referrals.
• Program Development: May develop specialized services based on participant needs and is expected to apply current best practices in service delivery.
• Professional Standards: Use a personal vehicle for fieldwork, maintain consistent attendance, and uphold the Social Work Code of Ethics.

Essential Duties And Responsibilities

• Participant Engagement: Conduct needs-based assessments, facilitate intakes and housing orientations, and ensure consistent engagement in case management services.
• Housing Support: Assist participants in securing and maintaining housing, including collecting required documentation, completing rental applications, interpreting leases, and educating tenant rights and responsibilities.
• Service Coordination: Collaborate with community providers and multidisciplinary teams to deliver tailored support services. Coordinate emergency housing and relocation as needed.
• Program Implementation: Develop and monitor quality housing-focused services that promote stability and support participants with substantial barriers to housing.
• Documentation & Compliance: Maintain accurate records in Service Point and HMIS, including eligibility, demographics, chronic homelessness, and disability documentation. Ensure timely data entry and reporting per grant requirements.
• Community Engagement: Participate in outreach efforts and maintain relationships with external agencies. Administer Coordinated Entry Standard Assessments and ensure participant enrollment in ONEHOME.
• Professional Standards: Attend training, meetings, and workshops. Provide mentorship and training on best practices. Maintain confidentiality and uphold the Social Work Code of Ethics.
• Safety & Crisis Response: Promote physical and emotional safety within the facility. Address guest conflicts, de-escalate crises, and engage emergency personnel when necessary.

Working Conditions And Physical Requirements

• Must be able to drive between programs and community meetings.
• May be required to cover shifts at residential programs.
• Ability to quickly and safely go up and down stairs regularly throughout the shift to complete perimeter checks, and quick/effective responses in cases of an emergency.
• Must be able to lift up to 50 lbs. a few times per day.

Position Type and Expected Hours of Work

Full time 40 hours per week Sunday-Thursday 9:30am-6:30pm

Location

8000 W Colfax Ave, Lakewood, CO 80203

Pay Range

$24.50-25.50 /hourly

Benefits

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Requirements

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• At minimum, one full year of working with people experiencing homelessness.
• Must be bilingual in Spanish.
• Good organizational and planning skills; works well as part of a team.
• COLORADO DRIVER’S LICENSE AND STATE-MANDATED AUTOMOBILE INSURANCE.
• Reliable and accessible vehicle to transport guests.
• Complete program credentialing process, including criminal and civil background checks within 30 days of hire and training required by funders and organization.
• Familiarity with current housing market information, housing trends, and available resources.
• Experience working with individuals experiencing homelessness.
• Experience working with individuals experiencing severe and persistent mental health concerns.
• Crisis intervention skills.
• Knowledge And Skills Expert written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time management and prioritization skills.
• Experience working independently and in a team-oriented, collaborative environment.
• Strong organizational skills.