Housing Case Manager

About the role

Description IOCP is searching for its next Case Manager with a focus on IOCP’s Permanent Supportive Housing Program. Permanent Supportive Housing supports individuals and families to obtain and maintain their housing successfully through shelter exit, coordinated entry and through stability.

Why us?

• Star Tribune Top Workplace 2023 – 2026!
• Full-time, benefits eligible
• Medical, Dental, Vision, Life Insurance, Long Term Disability, FSA, HSA, 401(k)
• Nine paid holidays
• Generous PTO (starting at 21 days annually)
• Hybrid work environment
• Compensation: $54,000 - $56,000 annually

Why you?

• You are a leader. You are a follower. You are a doer.
• You are a great teammate; you love working with people in a team environment.
• You are optimistic, fun, and energetic.
• You are passionate about housing and supporting families in navigating the housing process from move-in
• You want to build ongoing relationships with clients to support them in reaching personal goals and improve their stability
• You want to be at IOCP. You want to be about our mission. You want to do this work with this team in this community.

What is the work?

• Case Management including: building ongoing relationships with clients, supporting clients in reaching financial stability through financial review and budgeting, helping clients navigate crises, and empowering clients to create and follow plans to reach personal goals and improve stability.
• This role will connect clients to external resources, offer budgeting and financial assistance, and provide information and referrals, advocacy, counseling, and problem-solving support.
• Permanent Supportive Housing program administration. Assess immediate health, safety and housing stability needs upon move-in. Provide crisis intervention services to help clients stabilize their housing as a foundation for further work. Help clients create and follow individualized plans focuses on achieving stability goals, including addressing factors that have contributed to past homelessness. Help clients build crisis-management and problem-solving skills. Develop and maintain a collaborative, accountable working relationship with housing management staff through regular communication, role clarity, and joint problem-solving that supports resident concerns.
• Support clients by helping to identify and navigate their barriers to stable housing. Client Engagement including internal and external outreach efforts to identify potential residents. Manage the recruitment and screening process including collaboration with Hennepin County shelter staff. Welcome clients, provide orientation to services and complete required intake paperwork and processes. Assist clients to establish their new household and address basic needs. Help introduce clients to IOCP programs and invite their participation. Administer rent assistance programs. Assess clients’ need for short-term rent assistance as a tool for increasing long-term stability. Determine eligibility and collect required documentation. Work with clients to make rent assistance plans and monitor progress. Facilitate rent payment requests and engage with property managers.

About IOCP

We are a human service nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference. Our work environment is client centered, values driven, team oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together!

Learn more about us here: https://iocp.org/.

Apply

Think you’d be a great fit for our team? Please complete our application, including submission of a resume. Candidates are considered as submissions arrive. Position is open until filled.

Required Work Experience

• IOCP values a diverse work environment.
• People of color and people from other underrepresented communities are strongly encouraged to apply.
• IOCP is an Equal Opportunity Employer.

Requirements

• BSW or BA/BS in a related field
• 3-5 years direct service experience working with adults and families
• Experience with the Housing Support Program
• Knowledge about housing and case management program models
• Understanding of programs and services that support housing search, housing costs and housing retention for clients with barriers to housing stability
• Ability to work within housing communities
• Excellent interpersonal, verbal and written communication skills
• Demonstrated ability to work effectively with individuals from diverse backgrounds including varying ages, income, race, national origins and abilities
• Commitment to equity and inclusion and ability to excel in a diverse environment
• Knowledge of and ability to navigate community resources and systems
• Experience working with volunteers
• Ability to collaborate and contribute as part of a team
• Self-motivated with the ability to work independently with minimal supervision
• Excellent organization and time management skills
• High level of computer proficiency
• Valid driver’s license, clean driving record and reliable transportation
• Must be willing to travel between work sites