Housing Case Manager

About the role

The Sustainable Housing Case Manager – HUD provides case management services to clients currently receiving ACTS Housing Services and community participants who have been provided housing services through ACTS.

Responsibilities

• Conducts comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.
• Aid client in developing Individual Service Plan (ISP), assess progress and problem-solving barriers to self-sufficiency regularly.
• Makes referrals to other services as needed and works with other community partners to provide collaborative services to clients.
• Executes their assigned program funding within the approved budget and in compliance with funding source requirements.
• Enters and updates information into the Homeless Management Information System (HMIS), SharePoint and other client databases as required.
• Maintains client files in accordance with ACTS guidelines and other accrediting agencies for program and grant requirements.
• Completes required 40 hours of training annually including CPR, First Aid and NARCAN certification and other human service trainings.
• Promotes community awareness about homelessness and human services.
• Attends staff meetings, community meetings, training and other agency related activities as required.
• Conducts ongoing outreach to establish/foster a network of community resources and services.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Working knowledge of MS Word, Excel, Outlook, and Internet navigation.
• Ability to function well in a high-paced and at times stressful environment.
• Have a valid driver’s license, acceptable driving record, current auto insurance, and daily access to a personal vehicle.

Qualifications

• Meets one of the following three criteria, required:
• A bachelor’s degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology)
• AA degree in human services, behavior sciences or allied field (including criminal justice, education and psychology) with 4 years of documented related experience
• No college degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology) with 5 years of documented related experience.
• A bachelor’s in human services or behavioral sciences, preferred

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Working knowledge of MS Word, Excel, Outlook, and Internet navigation.
• Ability to function well in a high-paced and at times stressful environment.

Benefits

• Full health insurance options with generous employer contribution for medical and 403(b) matching.
• Paid vacation and sick leave, personal time, paid lunch, comp time and Birthday time off!
• Additional time off from December 25 – January 1.
• Grow your skills with free, award-winning training.
• Use your talents in a successful organization with over 50 years of significant impact in the community.
• Earn First Aid, and Narcan certifications, as well as other human service trainings.

Pay

$56,160.04 per year ($1000 additional per year for bilingual capability in English and Spanish, French or Arabic and $1000 additional per year for additional degree of value to ACTS.) This position is contingent on grant funding, with continuation based on performance, organizational needs, and funding availability.

Schedule

40 hours Monday – Friday 8:00 a.m. to 4:00 p.m. Flexibility for client needs or events required.

Location

Dumfries, VA