Housing Behavioral Case Manager

About the role

The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments, providing case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns.

Responsibilities

• Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator to track and resolve issues.
• Assists and supports Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up.
• Affords assessments to residents' ability to live in a residential environment.
• Triage individuals with behavioral concerns to facilitate and track referrals and follow up with individuals who do not attend appointments and/or are mandated to participate in treatment.
• Coordinates with other campus colleagues to track, assess, and refer students as appropriate. Engage with colleagues to seek resolutions for that individual’s health and wellbeing.
• Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions.
• Serves as a liaison for Housing residents, their families, and peers. Performs general student case management duties including, but not limited to managing student emergencies, performing staff/ administrative consultations, responding to parent and community inquiries.
• Provides consultation for students with problems, questions and/or concerns. Help facilitate responses and assistance for individuals in personal crises or other emergencies.
• Represents Residential Life at university functions and events that require training, presentations, or orientation.
• Engages in outreach with students, faculty, staff and campus departments to build relationships with and increase understanding of campus resources.
• Plans, organizes and implements ongoing training and development related to mental health, accommodation, and other issues throughout the year as determined by the leadership of University Housing and Student Affairs.
• Responds as needed for crisis intervention, and consultation with the Residential Life Staff who are on call 24 hours a day.
• Communicates horizontally and vertically in UHS regarding crisis situations and keeps others in area informed of developments affecting their functions.
• Serves as a Campus Security Authority responsible for reporting incidents and behavior as directed by law.
• Acts as a resource for Title IX concerns that involve residents of the community.
• Identifies, gathers, and develops relevant sources of data and information. Reviews and analyzes issues concerning policy, programs, and organization.
• Prepares progress reports to inform supervisor of project status and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
• Intervenes and interfaces with students and parents when issues escalate
• Identifies and determines the cause of problems; develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to solve problems.
• Develops liaison relationship with other Student Affairs and University departments to coordinate efforts where appropriate.
• Advises and counsels students on social, personal, cultural, academic and disciplinary issues.
• Develops and sustains cooperative working relationships in a diverse environment.

Qualifications

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.