Housing Behavioral Case Manager

About the role

The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments. This role involves providing assessments, advocacy, resources and referrals as well as follow-up services for students with complex mental and physical health problems, cognitive disorders, and safety concerns.

Responsibilities

• Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator to track and resolve issues.
• Affords support to Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up.
• Affords assessments to residents' ability to live in a residential environment.
• Triage individuals with behavioral concerns to facilitate and track referrals and follow up with individuals who do not attend appointments and/or are mandated to participate in treatment.
• Coordinates with other campus colleagues to track, assess, and refer students as appropriate. Engage with colleagues to seek resolutions for that individual’s health and wellbeing.
• Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions.
• Serves as a liaison for Housing residents, their families, and peers. Performs general student case management duties including, but not limited to managing student emergencies, performing staff/ administrative consultations, responding to parent and community inquiries.
• Provides consultation for students with problems, questions and/or concerns. Help facilitate responses and assistance for individuals in personal crises or other emergencies.
• Represents Residential Life at university functions and events that require training, presentations, or orientation.
• Engages in outreach with students, faculty, staff and campus departments to build relationships with and increase understanding of campus resources.
• Plans, organizes and implements ongoing training and development related to mental health, accommodation, and other issues throughout the year as determined by the leadership of University Housing and Student Affairs.
• Responds as needed for crisis intervention, and consultation with the Residential Life Staff who are on call 24 hours a day.
• Communicates horizontally and vertically in UHS regarding crisis situations and keeps others in area informed of developments affecting their functions.
• Serves as a Campus Security Authority responsible for reporting incidents and behavior as directed by law.
• Acts as a resource for Title IX concerns that involve residents of the community.
• Identifies, gathers, and develops relevant sources of data and information. Reviews and analyzes issues concerning policy, programs, and organization.
• Prepares progress reports to inform supervisor of project status and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
• Intervenes and interfaces with students and parents when issues escalate
• Identifies and determines the cause of problems; develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to solve problems.
• Develops liaison relationship with other Student Affairs and University departments to coordinate efforts where appropriate.
• Advises and counsels students on social, personal, cultural, academic and disciplinary issues.
• Develops and sustains cooperative working relationships in a diverse environment.

Requirements

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling may be substituted for two years of professional experience.

Qualifications

• Demonstrated knowledge of theoretical concepts of student development.
• Demonstrated ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
• Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
• Experience with crisis counseling and mental health interventions.
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
• Demonstrated ability to perform complex tasks involving independent judgment, and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Demonstrated ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and recommendations.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Strong oral and written communication skills. Must possess excellent customer service and public relations skills.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations.
• Ability to analyze and define complex organizational, policy or procedural problems.
• Ability to compose and appropriately format correspondence and reports; knowledge of English grammar, business writing, punctuation and spelling.
• Demonstrated ability to be flexible to changes and frequent interruptions, and to manage multiple tasks at once.
• Demonstrated experience in operations and systems analysis, statistical and research methods, and ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs.
• Demonstrated ability to research topics and make recommendations to meet identified needs.
• Ability to take calls/referrals as required which may include evenings and weekends.
• Working knowledge of various software applications to include word processing, presentations, spreadsheets, and databases.