Housekeeping Supervisor | Hotel Grand Stark

About the role

The Perks Eligibility of perks is dependent upon job status. Hourly Pay Range: $20-22/hr. Get Paid Daily (Make any day payday), Paid Time off & Holiday Pay (Because Balance Matters), Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans - with employer contribution, Values Based Culture (#OMGLIFE), Culture Add (Creating Space for Fresh Perspectives), Referral Bonus (Get Paid to Recruit), Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!), Employee Assistance Program (“Columbia Cares”) Volunteer Opportunities, Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion), Task Force Work Opportunities (Grow your career in idyllic locations across the globe), Online Learning Platform to Help You Grow!, Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more).

Responsibilities

• Manages the day-to-day operations of the Housekeeping department.
• Fulfills all appropriate policies and procedures (e.g., key control, lost and found).
• Develops and implements procedures to ensure all housekeeping activities and services meet or exceed established standards and goals.
• Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms, and relevant back of house areas.
• Assists in managing the departmental budget.
• Maintains department equipment and supply inventory levels appropriate to property requirements.
• Ensures all equipment is used only as intended.
• Monitors revenue, expenses, and labor costs.
• Reports all unsafe conditions immediately.
• Evaluates patterns or trends in guest complaints to plan and implement corrective actions.
• Communicates regularly and on-going with all departments to keep staff informed of updates, changes, and/or problematic situations.
• Maintains the security of all housekeeping supplies, equipment, and inventory by establishing and ensuring adherence to security standards.
• Participates in the property’s Manager on Duty program as needed.
• Handles timely and courteous follow-through on all client, guest, and team member requests.
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Performs in the capacity of any position supervised as needed.
• Conducts training on job standards and areas of responsibility as needed.

Requirements

• Minimum 3 years housekeeping experience in a similar environment required.
• Prior housekeeping lead/supervisory experience preferred.
• Ability to read, write, speak, and understand Spanish and English.
• General management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Financial management skills, including budget management, expense control, and analysis of Profit and Loss statements.