Hotel Housekeeping Supervisor

Key Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants
• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations
• Assign daily tasks and manage room assignments based on occupancy and operational needs
• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines
• Provide ongoing coaching, training, and performance feedback to team members
• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed
• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities
• Affirm compliance with safety, sanitation, and OSHA standards
• Assist with onboarding and training of new team members, including standards, procedures, and service expectations
• Lead by example in professionalism, appearance, and adherence to uniform standards

Qualifications

• Minimum 2–3 years of housekeeping experience in a hotel or resort environment
• Previous supervisory experience preferred
• Strong knowledge of cleaning procedures, products, and safety standards
• Excellent attention to detail and organizational skills
• Ability to lead, motivate, and develop a diverse team
• Strong communication and problem-solving abilities
• Flexibility to work weekends, holidays, and varying shifts based on business needs