Housekeeping Supervisor

Essential Activities And Tasks

• Supervises and assigns housekeeping tasks to departmental staff and ensures tasks are performed in accordance with established housekeeping procedures.
• Ensures cleaning, washing, dusting, sweeping, vacuuming, mopping, etc. are performed to meet the needs of residents and staff members.
• Staffs department and schedules accordingly to meet the necessary requirements for departmental needs.
• Cohorts services and activities with other departments, including Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities and Social Services, to ensure the continuity of care.
• Coordinates services and activities with other departments, including Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities and Social Services, to ensure the continuity of care.
• Assists in developing and maintaining housekeeping policies and procedures.

Quality, Compliance, and Risk Management

• Ensures that the housekeeping functions are maintained in a safe manner for resident, staff member, and visitor comfort and convenience.
• Ensures that established quality assurance, infection control, and universal precaution practices are maintained when performing housekeeping tasks and ensures the departmental staff does the same.
• Ensures that necessary equipment and supplies are maintained and operable to perform necessary duties and services.
• Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of department.

People Management and Development

• Manages Housekeeping Department staff at the life plan community.
• Fosters a positive work environment that attracts, retains, and motivates employees.
• Interviews, selects, and orients new direct reports.
• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
• Makes sure there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
• Responds timely and thoughtfully to questions, requests, and work products from departmental staff that have been provided for review and approval.

Customer Relations and Service Management

• Listens and responds to the needs of residents and staff members.
• Reviews and responds to housekeeping complaints and grievances from residents and staff members.
• Honors residents personal and property rights when performing housekeeping duties and ensures departmental staff does the same.

Administration and Reporting

• Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.