Housekeeping Supervisor

About the role

The Housekeeping Supervisor at Great Wolf Lodge is a leadership role responsible for ensuring high standards of cleanliness, efficiency, and guest satisfaction in the Housekeeping department.

Responsibilities

• Leads and mentors housekeeping staff to meet or exceed cleanliness standards and operational efficiencies.
• Ensures timely turnover of all vacant and clean rooms; verifies stayovers, reports early check-outs, and communicates issues and discrepancies with front office.
• Provides coaching, encouragement, and recognition to housekeeping staff.
• Champions Great Wolf policies and procedures and collaborates with Housekeeping leadership in performance management.
• Schedules staff, manages labor, and forecasts needs.
• Develops and executes training programs for new hires and ongoing training for housekeeping staff.
• Schedules daily assignments, projects, and optimizes staff to ensure lodge cleanliness and performance.
• Conducts daily stand-up meetings with room attendants and house attendants to prioritize the day and facilitate feedback.
• Escalates pack feedback to leadership.
• Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control; reviews results with room attendants; coaches and drives performance improvement.
• Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; promotes safety standards.
• Supervises staff and area to ensure compliance with resort standards, including managing time and attendance.
• Participates in the recruitment process and selection of talent for the housekeeping department.
• Assists with regular team meetings and engagement activities for pack members.
• Schedules deep clean and carpet care based on bi-annual schedule and guest comments.

Requirements

• High school diploma or equivalent experience.
• At least 1 year experience in a Rooms Division supervisor or similar supervisor position.
• Minimum of 1 year experience in a hospitality or housekeeping setting or equivalent formal education.
• Proficiency in Microsoft Office and general software systems, including Excel, Word, and Outlook.
• Experience with HotSos or similar system.
• Demonstrated interpersonal and verbal communication skills.
• Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
• Ability to work flexible schedules including nights, weekends, and holidays as needed.

Qualifications

• Bachelor's degree preferred.
• Previous housekeeping experience, preferably in large family resort or hotel.
• Experience with Opera or similar system.
• Bilingual, English and Spanish.
• Strong time management skills in a fast-paced environment.

Skills

• Ability to lift 30 lbs.
• Ability to stand, walk, bend, stretch, and twist.
• Ability to tolerate exposure to chemicals.

Benefits

• Medical, dental, and vision insurance.
• Health savings account.
• Telehealth resources.
• Life insurance.
• 401K with employer match.
• Paid vacation time off.
• Paid parental leave.