Housekeeping Supervisor

About the role

To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Interstate’s high standards of cleanliness.

Responsibilities

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.
• Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and housepersons.
• Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment.
• Ensure all jobs are completed within the shift.
• Prepare P.M. room status report.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc.
• Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
• Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders.
• Telephone deficiencies considered emergencies (i.e. overflowing toilets, broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
• Expedites special guest requests, such as extra towels, blankets or pillows.
• Open and Close Housekeeping Department.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.

Qualifications

• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when needed.
• Inspect all rooms, train and supervise all housekeeping employees. Must adhere to Hilton company policies, procedures and expectations.

Knowledge, Skills & Abilities

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• A high school education preferred.
• A minimum of six months supervisory experience or one year of comparable Housekeeping experience is acceptable.
• The ability to read and write basic English to complete forms such as a room status report.
• The ability to provide clear direction, instruction, and guidance to subordinates.
• The ability to organize and prioritize work, and meet deadlines.
• The ability to exercise judgment and implement control over the performance of subordinates.
• Previous experience as a Housekeeper supervisor/Inspector is preferred, with at least one year of experience.