Hotel Housekeeping Supervisor

Essential Duties And Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work for conformance to standards
• Receive staff feedback, follow up and notify management of concerns
• Complete weekly payroll and track work incentives for additional rooms cleaned
• Order supplies and guest amenities and complete monthly linen inventory
• Inventory, record and secure lost and found items
• Absorb and assist staff as needed, including cleaning hotel rooms

Knowledge And Certification, Skills And Abilities Required

• Knowledge and Certification: High School Diploma/GED or equivalent experience, 2 years supervisory experience
• Required Skills: Accurate and detail-oriented, Highly organized and ability to adapt quickly to changing priorities, Strong computer skills (Microsoft Office, Word, Excel and Outlook), Windows, Excellent written, verbal and interpersonal communication skills
• Required Abilities: Ability to work fast and efficiently and complete multiple tasks under pressure while keeping good communication flow with other supervisors and Room Inspectors, Ability to follow established dress code policies and practice good personal hygiene, Ability to meet deadlines, Ability to learn appropriate chemical usage and proper equipment usage, Ability to interact with guests, coworkers and management in a professional and courteous manner, Ability to control labor costs, Ability to speak in a clear, concise and pleasant voice

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8+ hours
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 50 pounds infrequently
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed throughout the hotel including exposure to heat and fumes such as cigarette smoke and cleaning chemicals
• May require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Occasionally must deal with angry or hostile individuals