Housekeeping Office Coordinator

Responsibilities

• Maintain quality standards by communicating with Front Desk, Sales, and Maintenance Departments.
• Record and track work order calls from staff to ensure rooms are to standard.
• Track Room Attendants and Inspectors Performance to ensure 100% execution.
• Serve as a point of contact between housekeeping staff and other departments.
• Relay important information, instructions, and updates to housekeeping staff promptly and accurately.
• Address guest concerns or special requests regarding housekeeping services in a professional and timely manner.
• Foster a positive and collaborative working environment among housekeeping staff and other departments.
• Handle incoming calls, emails, and inquiries related to housekeeping services.
• Maintain accurate records, including schedules, attendance, and inventory.
• Prepare reports, memos, and other documents as required by management.
• Aid in the creation and distribution of housekeeping-related materials and guidelines.
• Entering data into computerized systems, spreadsheets, and systems used within the department.
• Create spreadsheets to track or maintain department information, statistical data and information.

Qualifications

• Bi-lingual preferred: English / Spanish
• Positivity, teamwork, and a passion for customer service
• Basic knowledge of MS Office / Computer proficient
• Strong organizational and multitasking abilities
• Ability to lift, pull, and push a moderate weight
• Ability to stand for long periods of time