Office Coordinator

Position Summary

Responsible for performing day-to-day medical office activities which includes scheduling and registering patients, verifying coverage and ensuring payment for medical services to be provided. Maintains medical records and clinical documentation and participates in activities to ensure timely capture and appropriate documentation of services rendered. Functions as an integral member of the medical services team in the delivery of coordinated, customer friendly and efficient quality medical services to outpatients.

Specific Duties

• Verifies insurance and/or payment method.
• Obtains and tracks referrals.
• Insurance authorizations and certifications.
• Explains outpatient policies and procedures and billing practices to patient.
• Directs patient appropriately as necessary.
• Collects referrals, prescriptions and orders (as appropriate).
• Obtain copies of insurance card(s).
• Maintains strong customer service at all times.

Requirements

• High School diploma or equivalent required.
• One year office experience required. Previous medical office experience preferred.
• Knowledge and ability to use a PC and related software (Word, Excel, Power Point, Access) and perform data entry functions for efficient office management.
• Experience with medical insurance authorization, terminology and patient interaction preferred.

Qualifications

• Minimum Bachelor’s degree in business administration or related field OR equivalent combination of education and experience.
• Insurance Verification Experience.
• One Year of Medical Office Experience Preferred.
• One year of Front Desk Experience.