Housekeeping Manager - Oxford Suites Bellingham

About the role

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

Responsibilities

• Manage, lead, train, evaluate, counsel, and discipline housekeeping staff in accordance with company policy
• Prepare assignment sheets for Housekeepers and determine duties for the rest of the staff
• Actively participate in daily housekeeping tasks and ensure team adherence to operational standards
• Hold regular staff meetings to communicate information, update, and listen to staff concerns or comments
• Provide guidance, motivation, and development feedback to housekeeping staff
• Establish, conduct, and maintain standards of quality control for regularly scheduled cleaning programs (e.g., floor care, deep cleaning, mattress flipping)
• Assist in maintaining inventory control and budgeting of products; adhere to corporate pricing
• Assist in maintaining productivity management for housekeeping and laundry through labor cost control
• Work with the property management team to develop, implement, and follow through on operational programs and procedures
• Interact with and acknowledge guests, identifying issues and resolving problems promptly
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Coordinate effectively with the front desk, maintenance staff, and property management team to address areas requiring attention
• Participate in the Manager on Duty (MOD) program
• Adhere to attendance policies and maintain regular availability for scheduled shifts

Requirements

• Proof of eligibility to work in the United States
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

Preferred Education & Experience

• High School Diploma or GED preferred
• Housekeeping / cleaning services experience required
• 3+ years of management experience preferred
• Hospitality / hotel work experience preferred

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Core Skills and Values

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Managerial Focus – Establishes clear expectations, monitors performance and gives feedback
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance – Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Benefits

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities