Housekeeping Manager - Luxury Hotel

← All jobs Housekeeping Manager - Luxury Hotel Proper Hospitality Solutions LLC New York, NY Posted compensation $75k to $80k/yr Full-timeOn-sitePosted todayvia ADP Company site ↗ Apply on ADP → No middleman. Link goes straight to the employer. About This Role Housekeeping Manager - High End Luxury Hotel Experience Required We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences. As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company. Duties to include, but not limited to; Job Description Interpret, administer, and promote all departmental policies, procedures, and established standards.Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas dailyCommunicates with different departments to ensure that Housekeeping services and activities are properly planned.Coordinates the services and operations of Housekeeping and Laundry with those of other departments.Focus on day-to-day direction of the department including implementing projects and improvementsCoordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner.Processes payables in a timely and efficient manner in accordance with policies and procedures.Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control.All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations.Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front officeEnsure all cleaning equipment is in proper working condition and make arrangements for repairs as neededDocument areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front officeEnsure all cleaning equipment is in proper working condition and make arrangements for repairs as neededEnsure daily work assignments, payroll, reporting is completed accurately and timely.Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.Conduct pre-shift meetingsTrain housekeeping employees to achieve the standards of cleanliness in guests’ roomsMake recommendations and follow through on disciplinary action for assigned staffRespond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.Provide exceptional guest service for all requests by responding in a timely mannerInspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employeeInspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standardsBalance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepanciesMonitor out-of-order, out-of-service, discrepant, and showrooms dailyMonitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.Participate in department meetings and quality check inspectionsBe a mentor, guide, trainer and champion for all Housekeeping team members Requirements High school diploma or equivalentMinimum of 5 years experience in full-service hotels and full understanding of housekeeping overall department functionsLocal candidates onlyU.S. Citizenship/Work Authorization requiredFive (5) years of supervisory experienceProven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operationsBe able to lift 50 pounds without restrictionsCandidates should be strong leaders, detail-oriented, and committed to providing exceptional customer serviceKnowledge of operational controls, budgeting, forecasting, and schedulingStrong oral and written communication skillsAbility to train and develop team membersExcellent organizational skills.Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor Working knowledge of Time & Attendance softwareSpanish speaking preferred, other languages very helpful Job Type: Full-time Schedule: 10 hour shift Work Location: In person Equal Employment Opportunity employer. We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States. Requirements Housekeeping managementLuxury hotel operationsStaff supervisionBudgetingFinancial forecastingQuality controlVendor managementInventory managementTraining and developmentPMS systemsOperaKnowcrossAliceInForMS OfficeCommunication HousekeepingLuxury HotelManagementBudgetingForecastingSchedulingQuality ControlVendor ManagementInventory ControlPMSOperaKnowcrossAliceInForMS OfficeStaff TrainingCustomer ServiceOperations ManagementLaundry OperationsSafety ComplianceSDSLeadershipFull-service HotelTime and Attendance SoftwareHospitality Ready to apply? Direct link to Proper Hospitality Solutions LLC's application. We don't collect your data. Apply on ADP → Draft a cover letter for this job Housekeeping Manager - Luxury Hotel Proper Hospitality Solutions LLC New York, NY $75k to $80k/yr Apply on ADP → Direct link to the employer. → 3 more jobs at Proper Hospitality Solutions LLC → All hospitality jobs in New York More open jobs. 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