Housekeeping Manager - Home2 Suites

About the role

Home2 Suites by Hilton is seeking a dedicated and detail-oriented Housekeeping Manager to lead the housekeeping department. This full-time, year-round role involves overseeing daily operations, ensuring guest rooms and public areas meet Hilton brand standards, and playing a key role in creating a positive guest experience.

Responsibilities

• Assist with scheduling and daily staffing coordination for both Housekeepers and Laundry Attendants
• Lead and support the housekeeping team to ensure guest rooms and public spaces meet Hilton brand standards
• Oversee daily housekeeping operations, including room inspections, scheduling, and inventory management
• Train, coach, and motivate team members to maintain high levels of cleanliness, efficiency, and guest service
• Ensure proper cleaning procedures, safety standards, and sanitation guidelines are consistently followed
• Maintain accuracy in records, reports, and department communication
• Collaborate with the front desk and maintenance teams to address guest needs and room priorities efficiently
• Respond promptly and professionally to guest requests and concerns
• Aid in hiring, onboarding, and performance management of housekeeping team members
• Help create a positive, team-oriented work environment

Requirements

• Previous housekeeping or hospitality leadership experience preferred
• Strong attention to detail and organizational skills
• Ability to lead and motivate a team in a fast-paced environment
• Excellent communication and problem-solving abilities
• Knowledge of cleaning procedures, safety standards, and hotel operations preferred
• Ability to multitask and prioritize responsibilities effectively
• Comfortable performing physical tasks, including lifting, bending, and standing for extended periods
• Flexible availability, including weekends and holidays
• Positive attitude and team-first mindset

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation (preferred)

Skills

• Strong leadership and team management skills
• Effective communication and problem-solving abilities
• Attention to detail and organizational skills
• Ability to work independently and as part of a team
• Physical stamina and ability to perform physical tasks

Benefits

• PTO (Paid Time Off): Earn up to 136 hours in your first year. The longer you're with us, the more you earn!
• Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
• Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
• 401(k) plan: Up to a 4% match.
• End of Season Bonus.
• Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
• Core Values Program: Earn points for branded swag.
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
• Short-Term Disability: Provided at no cost.
• Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
• Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and confidential counseling services.
• Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our awesome team.
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual celebration recognizing YOU!
• Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.

Pay

• Competitive salary based on experience and qualifications

Schedule

• Full-Time, Year-Round
• Varying shifts including days, nights, weekends, and holidays

Location

Home2 Suites by Hilton