Housekeeping Manager

About the Role

Supervises and controls the labor and costs of the housekeeping department. Maintains clean guest and public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.

Character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Responsibilities

• Manage and coordinate the activities of the Housekeeping Team through daily shift meetings and monthly department meetings, including maintaining agendas and sign-in sheets.
• Train new housekeeping associates, provide ongoing coaching, and document disciplinary actions. Assist with interviewing and hiring for housekeeping and laundry departments.
• Inspect all areas of the hotel: rooms, public spaces, back of the house, and grounds to ensure sanitation, brand standards, and health and safety requirements are met.
• Maintain necessary items for the effective operation of housekeeping and laundry departments, including guest loaned items (e.g., roll-aways, cribs, microwaves, refrigerators) through monthly inventories, proper ordering, receiving, and supply maintenance.
• Log, code, file, and process invoices for payment. Ensure all equipment (e.g., vacuums, laundry equipment, carts) is in proper working order.
• Oversee room key controls to ensure safety and security of guests and associates.
• Present training resources, including brand and vendor training, to all housekeeping staff for continuous education.
• Schedule and work within the designated labor model.
• Ensure all staff follow existing policies to maintain guest privacy and implement new policies as needed.

Requirements

• One year of experience supervising at least 3 associates.
• Three years of housekeeping experience in lodging, housing, hotels, hospitals, or care facilities.
• High school diploma or equivalent.

Essential Job Functions

• Perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Stand for eight hours, bend, stretch, reach, crawl, and kneel.
• See and hear effectively.
• Communicate with other associates and/or guests.

Knowledge, Skills, and Abilities

Knowledge

• Supervising and managing staff techniques.
• Materials, supplies, and equipment used in the housekeeping department.
• Entire property, staff, services, hours of operations, types of rooms, locations, rates, and discounts.
• Safety and security measures; report or correct any hazardous conditions observed immediately.

Skills

• Follow and manage using LBA procedures and policies.
• Organized to maintain logs, bibles, checklists, and inventories as scheduled.
• Basic computer skills/experience: pull reports, break out house, check house inventory.
• Management skills: interview, train, coach, motivate, counsel, discipline, and termination process.
• Payroll: ability to input payroll, store timecards, and maintain weekly reports.

Abilities

• Multitask while remaining service-centric.
• Effectively communicate with guests and co-workers via various methods, including messages and communication log books.
• Assist guests with issues professionally while maintaining a hospitable and caring attitude.
• Establish and maintain effective working relationships with associates and department heads.
• Learn and use computer systems necessary to perform daily tasks (e.g., Quore, Hotel Effectiveness).
• Exercise discretion to maintain guest privacy.
• Understand and follow oral and written instructions.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work any day/shift, including weekends.
• Periodic overnight travel may be required.

Career Advancement

• Executive Housekeeper
• Assistant General Manager