Housekeeping Manager

About the role

Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

As the Housekeeping Manager, you will oversee all daily housekeeping operations and ensuring exceptional cleanliness, quality, and guest satisfaction across the resort. This role is responsible for managing the housekeeping department's daily activities, including guest villas, public spaces, and back of house areas, while maintaining the high standards expected of a premier family vacation destination. This position plays a key role in ensuring efficient room readiness, owner and guest satisfaction, and consistent adherence to Westgate Resorts' quality and brand standards. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.

Responsibilities

• Supervise and motivate all housekeeping supervisors, providing daily oversight including staffing, training, discipline, scheduling, and monitoring performance to meet service and productivity standards and ensure guest satisfaction.
• Assign duties to housekeepers, housemen, and supervisors; review work for accuracy, neatness, and compliance with policies and procedures.
• Complete assigned projects and maintain detailed records of progress.
• Communicate effectively with guests and supervisors, both verbally and in writing, providing clear guidance on work details; organize, conduct, or attend meetings to share and gather relevant information.
• Maintain regular attendance in accordance with Westgate Resorts standards to ensure successful job performance.
• Recruit, hire, train, and provide career development for housekeeping staff.
• Conduct performance evaluations and provide constructive feedback to employees.
• Respond promptly and professionally to guest requests, following up to ensure satisfaction.
• Collaborate with Front Office and Maintenance teams to ensure timely readiness and quick turnaround of units.
• Maintain a professional image through appearance and adherence to Westgate grooming standards.
• Follow and effectively communicate company philosophies, policies, and procedures to subordinates.
• Conduct training sessions on safety, security, departmental procedures, and service guidelines.
• Monitor staff productivity, daily cleans, and provide pre-shift updates to the team