Housekeeping Manager - Oxford Suites Pendleton

About the Role

The Housekeeping Manager is responsible for managing and overseeing the hotel housekeeping staff, providing leadership through active participation in daily tasks. This role ensures the standards of cleanliness and sanitization of the hotel are achieved and maintained to provide the highest level of guest satisfaction. The position involves assisting with budgeting, maintaining labor hours, and adhering to company policies.

Responsibilities

• Manage, lead, train, evaluate, counsel, and discipline housekeeping staff in accordance with company policy.
• Manage time and attendance records, including scheduling, ensuring compliance with company policies, scheduled breaks, and overtime regulations.
• Prepare assignment sheets for Housekeepers and determine duties for the rest of the staff.
• Actively participate in daily housekeeping tasks and ensure team adherence to operational standards.
• Hold regular staff meetings to communicate information, updates, and address staff concerns.
• Provide guidance, motivation, and development feedback to housekeeping staff.
• Perform all tasks in compliance with federal, state, local, food safety, and sanitation requirements, and Oxford Collection safety standards and security procedures.
• Report any maintenance repairs needed immediately to the supervisor or General Manager.
• Establish, conduct, and maintain standards of quality control for regularly scheduled cleaning programs (e.g., floor care, deep cleaning, mattress flipping).
• Assist in maintaining inventory control and budgeting of products; adhere to corporate pricing.
• Assist in maintaining productivity management for housekeeping and laundry through labor cost control.
• Work with the property management team to develop, implement, and follow through on operational programs and procedures.
• Attend hotel management meetings and assist with tracking departmental expenses.
• Interact with and acknowledge guests, identifying issues and resolving problems promptly.
• Maintain a high level of customer service, ensuring every aspect of the guest's stay meets expectations.
• Coordinate effectively with the front desk, maintenance staff, and property management team to address areas requiring attention.
• Participate in the Manager on Duty (MOD) program.
• Adhere to attendance policies and maintain regular availability for scheduled shifts.
• Perform other duties as necessary to ensure smooth hotel operations.

Qualifications

• High School Diploma or GED preferred.
• Housekeeping/cleaning services experience required.
• 3+ years of management experience preferred.
• Hospitality/hotel work experience preferred.
• Proof of eligibility to work in the United States.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Reliable and consistent attendance.

Skills

• Company Character: Supports company vision and values.
• Customer Service: Understands and meets the needs of customers.
• Detail Orientation: Is accurate and methodical when following processes and instructions.
• Managerial Focus: Establishes clear expectations, monitors performance, and gives feedback.
• Physical Skills: Demonstrates capability of performing physical work in a variety of conditions.
• Professional Appearance: Presents a professional and polished look.
• Stress Management: Exhibits self-awareness and self-control in pressure situations.
• Team Orientation: Works cooperatively with others, assisting voluntarily.
• Time Management: Does most important, guest-related work first.

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
• Must be able to climb stairs both inside and outside in a variety of weather conditions.

Benefits

• Competitive pay and performance-based incentives.
• Medical, dental, and vision coverage.
• 401(k) with profit sharing.
• Generous paid time off.
• Exclusive discounts at our properties.
• Ongoing training, leadership development, and career growth opportunities.