Guest Room Attendant - Oxford Suites Pendleton

Oxford Suites Pendleton is under new leadership and growing our team. We're looking for passionate, dependable people ready to be part of an exciting new chapter. Whether you have experience in hospitality or are looking to start a new career, we'd love to meet you. We're hiring for multiple positions throughout the hotel and seek team members who:

• Have a passion for providing outstanding guest service
• Take pride in their work and pay attention to detail
• Are dependable and enjoy working as part of a team
• Have a positive attitude and a willingness to learn
• Want to help create an exceptional experience for every guest, every stay

Hiring Fair – On-the-Spot Hiring!
August 6 & 7 at the Oxford Suites Pendleton
7:00 AM – 12:00 PM & 2:00 PM – 6:00 PM

Join us for our two-day hiring event where you'll have the opportunity to interview with our leadership team and receive on-the-spot hiring opportunities for qualified candidates. Come ready to interview, learn about our open positions, and discover what makes Oxford Suites Pendleton a great place to build your career.

About the role

The primary responsibility of the Housekeeper is to maintain clean and attractive rooms for the guests of Oxford Collection of hotels. This position is responsible for the timely and proper cleaning and sanitizing of the guestrooms on a daily basis.

Responsibilities

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Guestroom Cleaning and Sanitizing (80%):
  • Thoroughly clean and restock assigned guestrooms, including completing all pre-clean duties such as preparing guest supplies, cleaning supplies, and linen for housekeeping cart setup
  • Perform cleaning duties such as vacuuming, dusting, mopping, changing linens, removing trash, and dirty linens
  • Change and replenish bed linens, towels, and guest amenities as needed
  • Perform deep cleaning tasks as required
  • Stock, maintain, and transport housekeeping supply carts daily
  • Dispose of trash and recyclables appropriately
  • Keep all hallways, public areas, and closets neat and clean
  • Prepare the housekeeping cleaning cart for the next day’s use and report any guest-borrowed items to the housekeeping supervisor
  • Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
  • Be knowledgeable about and able to respond to emergency situations
  • Report any maintenance repairs needed immediately to their supervisor or General Manager
• Guest Relations (10%):
  • Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
  • Interact and acknowledge guests
  • Identify issues and resolve problems
  • Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
  • Respond to special guest requests in a timely, friendly, and efficient manner
  • Report lost and found items in a timely manner and follow lost and found procedures
  • Report maintenance issues in a timely manner
• Other (10%):
  • Communicate effectively with all hotel staff to ensure the smooth delivery of services
  • Complete a daily activity log with pertinent shift information for co-workers and leadership team
  • Adhere to attendance policies and maintain regular availability for scheduled shifts
  • Other duties as assigned

Requirements

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Reliable and consistent attendance

Qualifications

Preferred:

• High School Diploma or GED
• Hospitality/hotel work experience
• Housekeeping experience

Skills

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance – Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Benefits

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Exclusive discounts at our properties
• Ongoing training, leadership development, and career growth opportunities