Guest Room Attendant - Suites

About the role

The primary responsibility of the Housekeeper is to maintain clean and attractive rooms for the guests of Oxford Collection of hotels. This position is responsible for the timely and proper cleaning and sanitizing of the guestrooms on a daily basis.

Responsibilities

Guestroom Cleaning and Sanitizing (80%)

• Thoroughly clean and restock assigned guestrooms
• Complete all pre-clean duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup
• Perform cleaning duties such as vacuuming, dusting, mopping, changing linens, removing trash, and dirty linens
• Change and replenish bed linens, towels, and guest amenities as needed
• Perform deep cleaning tasks as required
• Stock, maintain, and transport housekeeping supply carts daily
• Dispose of trash and recyclables appropriately
• Keep all hallways, public areas, and closets neat and clean
• Prepare the housekeeping cleaning cart for the next day's use and report any guest-borrowed items to the housekeeping supervisor
• Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
• Be knowledgeable about and able to respond to emergency situations
• Report any maintenance repairs needed immediately to supervisor or General Manager

Guest Relations (10%)

• Provide a high level of customer service, taking time with guests to ensure every aspect of their stay meets expectations
• Interact and acknowledge guests
• Identify issues and resolve problems
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
• Respond to special guest requests in a timely, friendly, and efficient manner
• Report lost and found items in a timely manner and follow lost and found procedures
• Report maintenance issues in a timely manner

Other (10%)

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Adhere to attendance policies and maintain regular availability for scheduled shifts

Requirements

Job Requirements

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evenings, weekends and holidays
• Reliable and consistent attendance

Physical Requirements

• Perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• Walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Qualifications

• High School Diploma or GED preferred
• Hospitality / hotel work experience preferred
• Housekeeping experience preferred

Skills

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance – Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Benefits

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Exclusive discounts at our properties
• Ongoing training, leadership development, and career growth opportunities