Guest Room Attendant - Suites

About the Role

At The Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team as Housekeepers, maintaining clean and attractive rooms for our guests.

Responsibilities

• Guestroom Cleaning and Sanitizing (80%):
  • Thoroughly clean and restock assigned guestrooms, including completing all pre-clean duties (e.g., preparing housekeeping carts with guest supplies, cleaning supplies, and linens).
  • Perform cleaning duties such as vacuuming, dusting, mopping, changing linens, removing trash, and handling dirty linens.
  • Change and replenish bed linens, towels, and guest amenities as needed.
  • Perform deep cleaning tasks as required.
  • Stock, maintain, and transport housekeeping supply carts daily.
  • Dispose of trash and recyclables appropriately.
  • Keep all hallways, public areas, and closets neat and clean.
  • Prepare the housekeeping cleaning cart for the next day’s use and report any guest-borrowed items to the housekeeping supervisor.
  • Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements, as well as Oxford Collection safety standards and security procedures.
  • Be knowledgeable about and able to respond to emergency situations.
  • Report any maintenance repairs needed immediately to their supervisor or General Manager.
• Guest Relations (10%):
  • Provide a high level of customer service, ensuring every aspect of the guest’s stay meets expectations.
  • Interact and acknowledge guests.
  • Identify issues and resolve problems.
  • Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
  • Respond to special guest requests in a timely, friendly, and efficient manner.
  • Report lost and found items in a timely manner and follow lost and found procedures.
  • Report maintenance issues promptly.
• Other (10%):
  • Communicate effectively with all hotel staff to ensure the smooth delivery of services.
  • Complete a daily activity log with pertinent shift information for co-workers and leadership team.
  • Adhere to attendance policies and maintain regular availability for scheduled shifts.
  • Perform other duties as assigned.

Requirements

• Proof of eligibility to work in the United States.
• Reliable transportation to and from work.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Reliable and consistent attendance.

Qualifications

• High School Diploma or GED preferred.
• Hospitality/hotel work experience preferred.
• Housekeeping experience preferred.

Skills

• Company Character: Supports company vision and values.
• Customer Service: Understands and meets the needs of customers.
• Detail Orientation: Is accurate and methodical when following processes and instructions.
• Physical Skills: Demonstrates capability of performing physical work in a variety of conditions.
• Professional Appearance: Presents a professional and polished look.
• Stress Management: Exhibits self-awareness and self-control in pressure situations.
• Team Orientation: Works cooperatively with others, assisting voluntarily.
• Time Management: Prioritizes the most important, guest-related work first.

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Benefits

• Competitive pay and performance-based incentives.
• Medical, dental, and vision coverage.
• 401(k) with profit sharing.
• Generous paid time off.
• Exclusive discounts at our properties.
• Ongoing training, leadership development, and career growth opportunities.