Housekeeping Manager

Position Responsibilities

• Manage all the daily operations of the Housekeeping (includes Laundry) Department (around 15 people you will oversee), including the cleanliness of all Resident amenities and public areas daily
• Lead and train housekeeping teams to adhere to our high standards of cleanliness and customer satisfaction
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
• Work closely with the Managing Director, Maintenance, Engineering and Front Desk teams to ensure seamless operations
• Organize work schedules for Attendants to guarantee optimal coverage and smooth property maintenance operations
• Efficiently tackle special cleaning requests or issues from other departments, ensuring Resident experience is flawless
• Support company and department goals of continuous improvement and learning by attending courses provided by the property
• Professionally represent the property during shifts and/or when on property grounds for job-related issues

Qualifications

• A High school diploma or GED is required
• 4+ years of Housekeeping Leadership experience in Residential or other similar position
• At least 3+ years’ experience in hospitality or guest services
• Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment, that are OSHA compliant
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service
• Bilingual in English & Spanish is preferred, but fluent in English is required

Special Requirements/Physical Demands

• Excellent verbal and written communication English skills
• Proficient in Microsoft Office Suite or related software
• Excellent problem-solving and critical-thinking skills
• Must have a positive attitude with the ability to remain flexible and patient
• Excellent organizational and multitasking skills
• Excellent administrative skills
• Prolonged periods sitting at a desk and working on a computer
• Must be available to work 50% of weekends and holidays in the calendar year
• Must be able to lift, carry, push, or pull up to 50 pounds