Housekeeping Manager

Responsibilities

• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
• Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
• Aid in maintaining and controlling all housekeeping equipment.
• Aid in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Aid in ensuring consistency with departmental opening and closing procedures.
• Carry a pager at all times.
• Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's.
• Develop employee morale and ensure training of Housekeeping personnel.
• Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
• Aid in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Aid in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
• Ensure constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to High