Housekeeping Manager

Key Responsibilities

• Train, coach, and develop housekeeping associates to consistently meet established cleanliness and service standards in guest rooms and public space
• Conduct regular performance evaluations, providing feedback and support to drive team engagement and productivity
• Develop and implement cleaning schedules, standards, and procedures to ensure consistent quality and safety compliance
• Perform daily inspections of guest rooms and assigned floors to ensure quality, cleanliness, and brand standards are maintained
• Champion guest satisfaction within housekeeping to support and achieve overall property guest score goals
• Ensure guest rooms, hallways, and public areas are maintained to the highest level of cleanliness and presentation
• Oversee inventory levels of guest supplies, linens, and cleaning materials; coordinate ordering and replenishment as needed
• Support the management of labor scheduling and departmental budgets to ensure efficient operations
• Monitor and control departmental costs, including labor and supply expenses, to meet financial goals
• Absorb and lead regular team meetings to communicate expectations, updates, and best practices
• Ensure housekeeping associates are complying property safety and security standards
• Collaborate with other departments to ensure a seamless guest experience across the resort
• Perform additional duties and special projects as assigned by hotel leadership

Qualifications and Requirements

• HS Diploma or equivalent required, college degree in hospitality management preferred
• Previous housekeeping experience required, with at least 2–3 years in a supervisory or leadership role (hotel or resort environment preferred)
• Strong leadership skills with the ability to motivate, coach, and develop a team in a fast-paced environment
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines
• Knowledge of housekeeping operations, including cleaning procedures, inventory control, and safety standards
• Strong attention to detail and commitment to quality
• Effective communication skills, both verbal and written
• Proficiency in basic computer systems (scheduling, email, and property management systems preferred)
• Ability to work a flexible schedule, including weekends, holidays, and peak seasons
• Ability to stand, walk, bend, and lift up to 25–50 lbs. as needed
• Bilingual (English/Spanish) preferred, but not required

Benefits/Perks

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more
• Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*
• Full-Time status benefits