Housekeeping Manager

About the role

The Housekeeping Manager oversees the cleanliness, orderliness, and appearance of the hotel, including guest rooms and public areas. Key responsibilities include supervising staff, managing inventory, maintaining budgets, ensuring compliance with health and safety regulations, and addressing guest complaints.

Responsibilities

• Obtain list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
• Advise manager, desk clerk, and admitting personnel of rooms ready for occupancy.
• Maintain inventory of cleaning supplies and linen stock to ensure adequate supplies.
• Issue supplies and equipment to workers.
• Investigate concerns regarding housekeeping service and equipment and take corrective action.
• Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to hotel standards.
• Develop and implement cleaning procedures, conduct regular inspections, and examine rooms, halls, and lobbies to determine the need for repairs or replacements.
• Screen job applicants, hire new employees, recommend promotions, transfers, or dismissals, conduct orientation training, and provide in-service training.
• Record data concerning work assignments, personnel actions, and timecards, and prepare periodic reports.
• Attend periodic staff meetings with other department heads to discuss company policies and patrons' complaints and make recommendations to improve service and ensure operational efficiency.
• Aid in controlling housekeeping department expenses.
• Implement and enforce health and safety regulations, including proper handling of chemicals and equipment, and ensure a safe working environment for staff.
• Other duties as assigned.

Requirements

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• High school diploma or G.E.D. equivalent.

Qualifications

• Strong verbal and written communication skills.
• Strong supervisory and organizational skills.
• Demonstrated ability to effectively interact with people of other backgrounds.
• Strong problem-solving skills.
• Ability to effectively lead, motivate, manage, and train the housekeeping team.
• Thorough understanding of housekeeping equipment, procedures, and processes.
• Knowledge of material safety data sheets when using chemicals and safety rules when working around machinery.

Skills

• Effective communication and interpersonal skills.
• Strong leadership and supervisory abilities.
• Problem-solving and decision-making skills.
• Organizational and time-management skills.
• Knowledge of housekeeping equipment and procedures.
• Understanding of safety regulations and chemical handling.

Benefits

• Medical, dental, and vision coverage (with HSA option).
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with employer match.
• Employee discounts.
• Paid vacation and sick time.

Pay

• $60,000 annual salary.

Schedule

• Flexible schedule to accommodate hotel operations.